Case Manager, System Navigator (HSLT) - The Nest

Role: Case Manager, System Navigator (HSLT)

Reports to: Program Manager, Housing Stability and Linkage

Program: 1700-Coordinated Entry System

Department: Coordinated Entry

Location: The Nest - 222 South Hill St. 7th Floor, Los Angeles, CA 90012

Setting: Hybrid

Schedule: Monday - Friday, 8am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 10

Summary:

The Case Manager for the Housing Stability & Linkage Team provides direct services to Los Angeles County renters who are at risk of eviction or housing instability. Funded through the Los Angeles County Affordable Housing Solutions Agency (LACAHSA), this position plays a critical role in preventing homelessness by connecting clients to rental assistance, legal resources, and supportive services.
Working as part of a multidisciplinary team, the Case Manager conducts triage and assessment, service planning, and resource connection to stabilize households and promote long-term housing retention. This role requires strong engagement skills, knowledge of housing resources, and a commitment to equitable, client-centered care.

Essential Duties and Responsibilities:

• Conducts comprehensive intakes and assessments to determine client needs, eligibility and risk factors.
• Assesses strengths and barriers of households who are unstably housed and at-risk of homelessness to determine housing and service needs.
• Completes a prioritization tool with each participant/household to determine vulnerability and risk level.
• Works with household to rapidly collect documentation needed to verify program eligibility and utilize a progressive-assistance approach to determine appropriate type and level of assistance needed.
• Collaborates with Central Fiscal Agent and Legal Assistance programs to submit both financial assistance requests and legal referrals in a timely manner, preventing further jeopardization of housing.
• Develops individualized housing stabilization goal plan with participants. This will include potential linkages to employment, legal, mental health, medical, and other community services.
• Provides advocacy with landlords on the household's behalf to develop a workable plan to maintain housing.
• Creates and maintain consistent communication channels, both verbal and written, between several parties (i.e., household participants, fiscal administrator, legal team, outreach and engagement staff, stabilization case management staff)
• Consults with management staff to confirm household has resolved housing crisis prior to exiting from program.
• Provides participant-centered system navigation support to individuals who are not prioritized for financial support but are determined to be eligible for additional assistance.
• Works in conjunction with legal service entities to facilitate the workflow between case management and legal service support.
• Provides linkage to credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
• Documents all services identified and provided, referrals made, and participant feedback via satisfaction surveys in HMIS or selected electronic database.
• Advocates for and actively assists individuals in obtaining services (e.g., benefits, mental health, substance abuse, housing referrals, financial assistance, home-based services, training, medical services, mentoring and socialization).
• Refers for reunification or relocation support when necessary.
• Maintains accurate, timely, and complete client records in electronic database, ensuring all services and outcomes are documented in compliance with LACAHSA and agency requirements.
• Participates in case conferencing, team meetings, and cross-system coordination efforts.
• Attends all meetings and trainings relevant to program and scope of work.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED or Equivalent and minimum of one year case management or customer service experience required
• Able to communicate and interact with subcontractors, service providers and community partners in a culturally competent manner

Preferred Qualifications:

• Bachelor's degree
• Bilingual Spanish

Work Environment:

• Combination of field (will need to travel) and indoor office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.