Salesforce Product Owner

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

We are looking for an enthusiastic and experienced Salesforce Product Owner to lead the optimization and ongoing enhancement of our Salesforce environment. This pivotal role involves evaluating system configuration, architecture, and performance, while driving user adoption and operational efficiency. The ideal candidate brings a strong technical background, a proactive mindset, and a collaborative spirit to partner with stakeholders across the organization and deliver impactful solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide Salesforce Architecture recommendations, we have a very complex environment that needs to be reviewed and solutioned for stabilizing our environment.
• Drive the integration with our ERP solution to decouple functionality that currently exists in Salesforce.
• Administer and maintain the Salesforce platform, including user account management, security settings, and data integrity.
• Configure Salesforce objects, fields, workflows, process automation, and validation rules to support business needs.
• Provide ongoing support and training to end-users to ensure effective adoption and utilization.
• Collaborate with cross-functional teams to gather requirements and translate them into system solutions.
• Perform system monitoring, troubleshooting, and performance optimization to ensure stability.
• Implement data management best practices, including deduplication and data cleansing.
• Create and manage reports, dashboards, and analytics to support business decision-making.
• Stay updated on new Salesforce features and capabilities and recommend improvements.
• Assist in system integrations with third-party applications and other business platforms.
• Ensure compliance with Salesforce best practices, governance, and security protocols.

Primary job responsibilities are those which an employee must be able to perform with or without accommodation. The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Probo Medical reserves the right to revise the job description as well as require that other duties be performed as needed.

Required Education and Experience:

• Bachelor's degree in computer science, Information Technology, Business, or a related field (or equivalent experience).
• Salesforce Product Owner certification (Salesforce Certified Administrator or Advanced Administrator) preferred.
• 2+ years of experience in Salesforce administration, configuration, and management.
• Experience with Salesforce integration, primarily with ERP and Business Intelligence solutions.
• Strong understanding of Salesforce security models, workflows, process automation, and data structures.
• Experience with data migration tools and techniques, including Data Loader and third-party applications.
• Familiarity with Apex, Visualforce, and Lightning components is a plus.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience in training and supporting end-users in a professional setting.

Preferred Education and Experience:

• Experience with Salesforce Sales Cloud, Service Cloud, or other specialized Salesforce products.
• Knowledge of third-party Salesforce applications and integrations (e.g., Marketing Cloud, CPQ, Pardot).
• Extensive knowledge of ERP functionality (i.e.. Oracle, SAP, Dynamics, Sage Intacct)
• Experience with Agile methodologies and project management frameworks.

TRAVEL REQUIREMENTS

• No travel requirements specified.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Monitor the typical office safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual.

The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to work in a seated position while using a computer for 8hrs/days.
• Use of both hands and fingers with dexterity.

Equal Opportunity Employer/Vet/Disabled.