Business Travel Senior Associate

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Business Travel Senior Associate supports the delivery and continuous improvement of the firm's travel program. This role executes travel operations, administers policies and processes, and partners with internal stakeholders and vendors to ensure efficient, compliant, and high-quality travel experiences. Working with guidance from leadership, the Senior Associate applies independent judgment to execute day-to-day travel program activities. You will work closely with our Travel Management Company (TMC) and other partners to ensure seamless, high-quality service for our travelers. This is a dynamic role focused on execution, process improvement, and service excellence-not commercial contract management or strategic program management.

Responsibilities:

Travel Program Execution & Support

• Execute and support corporate travel policies, procedures, and programs, ensuring consistency and compliance.

• Serve as a primary point of contact for employee travel inquiries and provide guidance on travel requirements for domestic and international travel up to and including visas, documentation, and safety protocols.

• Coordinate and support travel reservations in partnership with the firm's TMC and internal stakeholders.

• Provide VIP/C-Suite travel booking support using company booking portal.

• Monitor travel advisories and alerts; communicate updates and assist with adjustments during disruptions.

• Rapidly triage and resolve traveler issues, distinguishing between minor and systemic challenges.

• Serve as a point of escalation for persistent operational concerns.

• Maintain accurate documentation of travel policies, procedures, and knowledge resources.

• Administers firm travel rewards (e.g., status upgrades, unused flights) as directed by the Assistant Director, Indirect Procurement.

• Support management of travel vendors by maintaining relationships, monitoring service levels, and escalating issues as needed.

• Assist in contract administration activities, including tracking terms, rates, and performance metrics. Support governance processes through performance reporting (not contractual enforcement).

• Identify opportunities for process improvements, automation, and enhanced traveler experience and contribute to implementation. Deliver program communications through email, intranet, and internal channels. Keep travelers and stakeholder groups informed of updates, changes, and best practices.

• Support and coordinate the execution of new program initiatives, technology rollouts, and operational expansions.

• Track implementation timelines and coordinate cross-regional alignment.

Qualifications:

• Proactive and Self-Driven: Takes initiative, identifies challenges early, and manages priorities without needing constant direction.

• Organized and Resilient: Works effectively in a fast-paced, multi-project environment with poise and structure.

• Supplier Collaboration: Supports supplier relationships and contributes to value realization, helping ensure accountability - without engaging in contractual terms.

• Strong Communicator: Able to influence and inform through compelling written and verbal messaging. Effectively communicates the value of a managed travel program.

• Stakeholder-Focused: Builds trust and credibility by anticipating stakeholder needs and following through with operational solutions.

• Global Mindset: Thrives in a diverse, international team and understands regional differences in travel requirements and service delivery.

#LI-SAW #LI-Remote

Required Experience:

• 3-5+ years of experience in corporate travel, travel operations, or a related field.

• Working knowledge of domestic and international travel requirements, including documentation, customs, and currencies.

• Experience with travel booking tools such as Concur, major Global Distributions Systems (GDS) and familiarity with travel data reporting.

• Strong written and verbal communication skills with attention to detail.

• Ability to work independently and with cross functional teams within the firm, manage multiple priorities, and deliver high-quality results.

• Analytical and problem-solving skills with the ability to use data to inform decisions.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and collaboration tools.

• Comfortable with supporting supplier performance reviews without engaging in negotiations.

• Experience using AI-based tools and systems.

• Must be able to travel 10%-25% of the time annually.

Preferred (Not Required):

• Bachelor's degree in a related field including Hospitality & Tourism Management, Hospitality & Event Management, Travel, Tourism Development and Management (Meetings & Events), Hospitality Business Management, International Hospitality Management, and Global Hospitality Business.

• Experience supporting expense management systems such as Workday and corporate card programs.

• Experience as a travel agent or hospitality is a plus.

• Familiarity with global distribution systems GDS such as Amadeus, Sabre, Travelport, and Spotnana.

• Exposure to vendor coordination and contract administration.

• Experience supporting travel coordination for meetings and events.

• Familiarity with public accounting and/or consulting environment is a plus.

• Optional additional qualifications: GLP (Global Leadership Professional Designation), GTP ( Global Travel Professional Certification), CCTE (Certificate in Corporate Travel Execution) or similar industries.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

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We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.

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