Change Management Manager

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Join a high-impact team at the center of Cisco's mission to revolutionize the way organizations connect and protect in the AI era. Our mission is to create a modern sales team with AI-enabled sellers who show up more prepared, compete differently, and unlock innovation for our customers and partners. By placing AI, the seller experience and a commitment to customer value at our core, our team is redefining how we communicate, activate, and drive adoption and change management to ensure our strategy translates into a reality that redefines our competitive edge and ensures we win as one team.

Your Impact

As a Change Management Lead you are the regional/functional expert responsible for the "last mile" of sales transformation. You will collaborate with the geo strategy & planning team to align on core strategies and then lead the localization and implementation of these initiatives. Your work ensures that global transformations are adapted to the unique cultural, operational, and market-specific needs of your Geo/Function, ultimately driving measurable business outcomes and accelerating time-to-value for our sellers. You will be responsible for:

Global-to-Local Strategy Alignment:

• Collaborate with the Global Change Management team to understand core transformation strategies, timelines, and global objectives.
• Translate global initiatives into actionable, localized change plans that align with the specific priorities and sales rhythms of the Americas Region.
• Ensure that global messaging is adapted to be relevant, impactful, and culturally resonant for your specific audience.

Localization & Execution:

• Conduct regional/functional impact assessments to identify specific adoption barriers, persona nuances, and resistance points unique to your area.
• Design and execute localized communication, training, and support strategies that drive adoption of new tools and AI-powered workflows.
• Orchestrate the deployment of change interventions, ensuring that local sales teams are effectively enabled and motivated to adopt new "ways of working."

Stakeholder Partnership & Advocacy:

• Build and maintain strong, collaborative relationships with the Americas Region leadership to ensure buy-in and alignment with sales objectives.
• Act as the primary point of contact for local leaders to voice concerns or challenges, facilitating open dialogue and addressing objections with empathy and clarity.
• Cultivate and manage a local network of "Change Champions" to drive grassroots advocacy and peer-to-peer support across your region or function.

Feedback Loop & Continuous Improvement:

• Monitor regional/functional adoption metrics and KPIs, providing the global team with critical insights on the effectiveness of transformation initiatives.
• Analyze local data and qualitative feedback to identify trends and performance gaps, helping to refine and optimize global strategies for future rollouts.
• Share best practices and "lessons learned" from the Americas Region with the broader global change management community.

Minimum Qualifications

• BA/BS (or equivalent) with 7+ years of proven experience in Change Management, Sales Operations, or Organizational Development.
• Demonstrated success in working within a global, matrixed organization to drive regional or functional adoption.
• Experience in driving the organizational change, adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology.
• Deep expertise in change management methodologies such as Prosci ADKAR certification.
• Strong proficiency in program management tools and the ability to translate data into actionable local insights.

Preferred Qualifications

• Relevant professional certifications such as Prosci or CCMP are highly preferred.
• Direct experience working with sales leadership within the Americas Region market or business unit.
• Experience in driving the organizational change, adoption of AI-powered workflows, CRM platforms, or complex sales enablement technology.
• Exceptional influencing and communication skills, with the ability to bridge the gap between global mandates and local execution.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.