10537: Administrative Support Rep

POSITION OVERVIEW:
Provides administrative support for a department ensuring the flow of pertinent information that pertains to vendor invoices, vendor contracts, etc. Responsible for responding to the needs of customers, processing documentation that is required for equipment repair/maintenance and performing administrative/clerical duties.

ESSENTIAL FUNCTIONS:

• Process, coordinate and respond to customer requests for equipment repair/maintenance in an appropriate and timely manner, obtain additional information as needed and issue purchase orders or contracts to vendors; and provides information regarding invoice payments.Interact with internal/external departments and vendors in support of established fleet equipment maintenance and repair parts and service programsCommunicate issues and status updates to vendors, field personnel and/or department management, as appropriateWork with field personnel and coordinate steps required to establish new and renewal contracts for fleet maintenance services (Maintenance Support Advisors) in compliance with company policiesProcess invoices relating to fleet equipment repairs, maintenance or partsMaintain vendor information in FedEx Freight information systemsSupport department administrative needs, which may include maintaining paper or electronic files, gathering data, distributing mail, ordering and maintaining supplies and answering phones; verify and complete required documentation and schedule meetings
• Comply with all applicable laws / regulations, as well as company policies / procedures

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• High school Diploma or GED plus two (2) years of general office experience
• Must be customer-service oriented with strong interpersonal skills
• Good verbal and written communication skills
• Good typing / data entry skills
• Must be well-organized, detail-oriented and able to handle multiple tasks
• PC experience and ability to use Microsoft Office software
• Able to handle confidential information
• Able to work independently and as a team member