Collaboration Simulation Technology Support Specialist Houston - IT Solutions

TITLE

Collaboration/Simulation Technology Support Specialist

JOB SUMMARY

Provides advanced technical support and manages projects and tasks related to simulation and collaboration technologies used by various areas at Texas Woman's University. This position primarily supports the high-fidelity nursing simulation labs, health science classrooms, VR simulation spaces, and university-wide collaboration spaces. The role includes maintaining specialized simulation technologies, instructional AV equipment, and discipline-specific medical and allied health tools. The specialist will collaborate with faculty and staff, ensuring technology readiness for instruction and simulation. This role includes training users, coordinating maintenance, and assisting with events and classroom support across the university. Work is performed under the general supervision of the Manager, Campus Learning Environments.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Manager, Learning Environments, Manager Campus and Technology DAL, Manager

Campus and Technology HOU

Supervises: Student Assistants

ESSENTIAL DUTIES - May include, but not limited to the following:

• Provides direct support for nursing simulation labs, VR environments, collaborative learning spaces, and other medical/clinical technology used across the university.

• Installs, maintains, and troubleshoots simulation equipment including mannequins, recording systems, interactive displays, and telehealth tools.

• Supports academic courses and health simulations by ensuring all technical systems are operational and optimized.

• Provides first-line technical support for faculty and students in simulation and collaborative environments.

• Assists in managing inventory and lifecycle replacement of simulation and collaboration technologies.

• Coordinates with vendors and internal teams for equipment maintenance and warranty repairs.

• Collaborates with instructional design teams and faculty on simulation and AV system usage.

• Conducts technology orientations and provides training to faculty, staff, and student workers.

• Maintains documentation for procedures, room configurations, and troubleshooting guides.

• Assists in campus events requiring AV and simulation support.

• Serves as a backup to Learning Environments team members for classroom and collaborative support.

• Required to work a flexible schedule including occasional nights or weekends.

ADDITIONAL DUTIES

• Performs other duties as requested.

EDUCATION

Associate's degree or Vocational/Technical preferred. Additional job-related experience may substitute for the required education on a year-for-year basis.

EXPERIENCE

One to two years of relevant experience in enterprise-level desktop computer and/or end-user computing support and device management. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Strong knowledge of simulation platforms (Laerdal, Gaumard), AV systems, and VR equipment.

• Skill in diagnosing and resolving hardware/software/network issues related to simulation tools.

• Basic networking knowledge to support simulation systems and collaborative platforms.

• Ability to provide hands-on technical training and documentation for faculty/staff.

• Knowledge of Windows/macOS operating systems and classroom management tools.

• Ability to multitask, prioritize projects, and work independently in a high-paced academic environment.

• Strong interpersonal skills with a service-first mindset.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.

All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or www.sss.gov.