Programme Manager, Business Intelligence (GCM)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Key Responsibilities

• Responsible for driving 'data first' culture and driving strategic internal and external reporting scope while elevating the data approach for the Global Customer Management (GCM) Team
• Key member of the GCM Customer Enablement Team with a focus on account standardization and GCM / DSV compliance
• Drive and facilitate the global strategic planning process (roadmap) for business intelligence and reporting. Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals.
• Leverage BI tools to collect large data sets, interpret data, identify trends and patterns that could contribute to identifying continuous improvement opportunities
• Own central data lake approach. Design Reports & Dashboards based on business needs (Inherent understanding of operational processes and related flows)
• Collaborate with GCM CoE colleagues to align and involve key sub-program developments across Business Management, Safety, Security, Sustainability, Quality, CIP, Operations Excellence, Innovation, etc... ]
• Act as senior technical expert ensuring global standardization of reporting. Ensure all reports are online, accurate, and aligned with current business requirements
• Support continuous improvement and change management lifecycle. Partner with operations to identify, design, and implement requested cases for continuous improvement and innovation initiatives. Alternatively, through data approach, present findings to business leadership for continuous improvement opportunities. Measure and report impact.
• Train end users on report interaction, dashboards, etc.

• Embody a passion for continuous learning and development. Attend industry tradeshows and exhibitions to stay current on new tech to improve and drive best-in-class approach. (AI, etc.)
• Build, maintain and manage relationships across all levels of the organization and act as the technical interface at global level to operations and appropriate stakeholders on the customer side, understanding their demands
• Drive reporting connections and performance across all sites globally in the account through continuous auditing, key metric monitoring and escalate any risks/issues
• Communicate proactively across business units and organizational layers to gain feedback, buy-in and alignment. Guide Business Analysts (BA's) in the field to align and contribute and drive standardization. Challenge assumptions and use project/program management approach to keep leaders engaged

• Candidate requires 7+ years' experience in strategy, tactics, development, and facilitation. International management experience preferred
• Bachelor's degree (Preference for Logistics, Supply Chain, Engineering, Computer Science, Data Analytics, Mathematics, etc.)

• Strong knowledge of Business Intelligence (BI) tools (Power BI, MS Fabric, etc.)
• Ability to operate in Windows OS/Microsoft Suite & Stack. Creating smart connections between the applications. Microsoft Office proficiency required with an emphasis on quantitative analysis (Excel), introducing (Power Automate), interpreting data sets (Excel), creating instructional content (Word) and developing presentations (PowerPoint)

Certificates & Licenses: N/A

Language Skills

• Fluent in English. Additional language skills are highly beneficialin global environment.

Mathematical Skills

• Good mathematical skills

Other Skills

• Entrepreneurial-minded self-starter capable of working in a fast-paced, dynamic, changing work environment. Can work independently and is pro-active.
• Demonstratable E2E understanding across sales, strategy, consulting, and supply chain
• Strong communication and interpersonal skills with ability to influence and collaborate effectively: team player
• Excellent organizational skills. Ability to multitask and prioritize projects on an ongoing basis.
• Must demonstrate ability to think strategically and tactically to drive cross-functional initiatives
• Can demonstrate mediation, problem-solving skills,and quantitative skills to conduct complex analyses with limited guidance
• Proven interpersonal and leadership skills to develop strong working relationships at all levels/geographies. Presents well at executive level
• Must have proven track record for meeting or exceeding goals

CORE COMPETENCIES

Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Problem Solving

Independent Contributor Accountability Communication / Building Partnership Customer Orientation Developing Oneself Drive for Results Embracing Change Problem Solving Professional Competencies

PHYSICAL DEMANDS

• Ability to travel by car or plane, high frequency of computer keyboarding, high frequency of viewing a computer monitor, etc.

Work is performed primarily in office, vehicles, and outdoor settings, in all weather conditions, including temperature extremes, during day and night shifts. Environment can be fast paced and stressful. The noise level in the work environment is usually quiet in office settings and moderate in other situations.