Epic Lead Expert

CoverWallet, an Aon Company is currently hiring for an Epic Lead Expert.

CoverWallet, an Aon company, was founded in 2015 to reinvent the $100 billion small business insurance industry. We have an exceptionally hard-working team of ~500 colleagues in New York, Spain and Singapore working collaboratively to develop a global digital insurance platform powered by data science, user-centric design and modern technologies. As a part of Aon, a leading global professional services firm providing a broad range of risk, retirement and health solutions with 65,000 colleagues in 120 countries, CoverWallet has the mindset and culture of a high-growth startup with the backing and support of a global multinational company. CoverWallet is the easiest way for businesses to understand, buy, and manage insurance online and has been recognized as a CNBC Upstart 100, won the Best Insurtech Solution from the Benzinga Awards and was named "One of the Most Entrepreneurial Companies in America" by Entrepreneur Magazine.

The Epic Lead Expert will play a critical role in maintaining, optimizing, and supporting our Applied System's Epic instance to enhance operational efficiency and our users' experience. This individual will be responsible for leading system configurations, ensuring data integrity, training staff, and troubleshooting technical issues. The role will also involve partnering with various teams to implement workflows, handle user permissions, and facilitate system integrations. The ideal candidate is a hands-on problem solver with deep knowledge of Applied Epic and has a passion for streamlining insurance agency operations.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

• System Administration: Configure and maintain the Applied Epic system, ensuring optimal performance and uptime. Regularly review system settings to align with evolving business needs.
• Workflow Customization: Collaborate with business units to customize workflows, reports, templates, and dashboards to improve operational efficiency and user experience.
• User Access Management: Build and handle user accounts, roles, and permissions, maintaining strict role-based access control (RBAC) policies.
• Training and Support: Deliver training to staff on system functionality and procedures. Fix and resolve technical issues, coordinating with Applied Systems support for sophisticated cases.
• Data Integrity and Security: Ensure the integrity of all data inputs, conduct regular audits, and perform database clean-ups to prevent data discrepancies.
• System Updates and Testing: Collaborate with IT and business teams to test system updates or new features, ensuring compatibility and functionality before release.
• Integration Management: Work with multi-functional teams to integrate new systems and tools with Applied Epic, ensuring flawless workflows across departments.
• Documentation: Maintain comprehensive internal documentation regarding system configurations, workflows, and processes to support future development and user education.
• System Optimization: Find opportunities for system improvements and enhancements, including automating routine tasks and optimizing system performance.
• Disaster Recovery: Lead disaster recovery planning efforts and ensure business continuity through backup systems and protocols.

• 5+ years of experience as an Applied Epic Administrator or similar role within an insurance agency environment
• Extensive knowledge of Applied Epic, including system configurations, workflows, and data management
• Solid understanding of IT security principles, including identity and access management (IAM) and RBAC
• Experience with agency management system migrations, conversions, and data mapping
• Excellent problem solving skills with the ability to lead multiple projects simultaneously
• Good communication and training abilities to educate staff and drive adoption of new workflows
• Hands-on experience with disaster recovery planning, system integrations, and data audits
• Proficient in support both on-premise and cloud-based solutions
• Familiarity with related systems such as AMS360, Indio, and other insurance-specific software

• Bachelor's degree or equivalent experience

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $89,000 to $165,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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