Analyst Retail Deployment Transformation

Location: Remote

Role Summary

The BPO Business Analyst is accountable for translating business strategy, operating models, and performance objectives into clear business requirements, insights, and measurement frameworks that drive value at scale. This role is businessfirst-focused on business logic, metrics, KPIs, and decision enablement-while partnering closely with Systems Analysts and Technology teams to ensure solutions are delivered effectively.

The BPO Business Analyst ensures that what we build solves the right business problems, drives measurable outcomes, and enables field execution, leadership decisionmaking, and continuous improvement.

Key Responsibilities

Business Analysis & Problem Solving

• Translate business strategy, operating priorities, and field needs into clear business requirements and use cases
• Define business logic, rules, and success criteria for initiatives, tools, and process improvements
• Partner with Retail, Sales, Finance, and HR stakeholders to identify pain points, opportunities, and value levers
• Lead impact assessments to ensure solutions align to business priorities and expected ROI

Metrics, KPIs & Reporting

• Define and own KPIs, success metrics, and performance scorecards tied to business outcomes
• Design reporting requirements that enable actionable insights, not just data
• Partner with analytics and reporting teams to ensure metrics are accurate, scalable, and decisionready
• Monitor performance postlaunch and recommend course corrections based on results

BPO & Product Partnership

• Act as the business voice in product, BPO, and agile delivery teams
• Create and maintain business requirements documentation, process flows, and acceptance criteria
• Support backlog prioritization by articulating business value and tradeoffs
• Ensure solutions are adopted by the business and embedded into ways of working

Change Enablement & Adoption

• Support change management by clarifying what is changing, why it matters, and how success is measured
• Partner with field leaders and enablement teams to ensure solutions drive behavior change
• Identify gaps between design and execution and recommend improvements

Experience & Education

• Bachelor's degree in Business Administration, Project Management or similar field
• 2-4 years - retail preferred, analytics, power bi, reporting, analysis, scorecarding

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.