Learning Operations Specialist

About Us:

Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels.

Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers-first and fast.

Our brand portfolio includes Victor Allen's, Dutch Bros beverages and Nurri, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Our Core Values:

Position Overview:

The Learning Operations Specialist supports the Learning & Development team in delivering high-impact training experiences and driving effective knowledge transfer across the manufacturing organization. This role ensures operational excellence in training coordination, documentation, and performance tracking. The ideal candidate is highly organized, detail-oriented, experienced with learning systems and data reporting, and is comfortable working in a manufacturing environment.

Responsibilities:

Training Development & Execution

• Partner with L&D Supervisor to develop and maintain curriculum to support the continued development of employees, including learning modules, programs, and paths.
• Partner with the L&D Supervisor to review facility training needs and support the rollout of training. Lead assigned training projects from design through delivery.
• Coordinate logistics for training sessions, workshops, and development events to ensure smooth execution and high engagement.

Content Creation & Resource Management

• Use best practices for learning management system administration, including content upload, course enrollments, and LMS troubleshooting.
• Maintain accurate training records, completion data, and reporting for compliance and operational visibility. Communicate trends in data to support team initiatives and training priorities.
• Develop e-learning content, SOPs, and other training materials using Articulate Rise, Articulate Storyline, and the Microsoft Suite.
• Oversee document submission for the Training team, ensuring all documents meet formatting standards in collaboration with the Compliance team for Document Control.

Skills Matrix & Competency Analysis

• Assign and manage learning paths in learning management system for job changes, cross-training, and upskilling initiatives. Partner with technical training specialists to evaluate learning paths regularly for accuracy.
• Identify training gaps and communicate insights to support workforce development and continuous improvement.
• Partner with Learning Systems & Analytics Coordinator to review performance data from the skills matrix for accuracy and continuous improvement opportunities.

Training Coordination & Communication

• Build strong working relationships with subject matter experts (SMEs) to capture knowledge, validate training content, and translate operational processes into effective learning materials. Ensure training materials are clear, accessible, and aligned with operational needs.
• Communicate effectively with Training team and external teams to provide training updates and appropriately escalate training concerns to L&D Supervisor.
• Support the coordination of training initiatives by organizing tasks, timelines, and materials to ensure learning activities are executed smoothly.

Qualifications:

• Bachelor's degree in Human Resources, Education, Business, or related field preferred
• 2+ years of experience in training coordination, learning operations, or HR support
• Experience in a manufacturing or industrial environment strongly preferred
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with skills matrices, competency models, and learning management systems (LMS)
• Strong organizational and time management skills
• Excellent communication and interpersonal abilities
• Detail-oriented with a proactive mindset

Hours, Location and Pay:

We offer a competitive base pay rate and comprehensive benefits package for full-time employees. This role works Monday - Friday 8:00 am- 4:30 pm at our Neenah, WI manufacturing facility.

Physical and Mental Demands:

* While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. This employee may occasionally have to operate business machines and lift and/move up to 50 pounds.

* Specific vision abilities required in this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Mental demands include multi-tasking, decision making, problem solving, comparing, copying, computing, compiling, analyzing, coordinating, and synthesizing data.

* Potential for exposure to chemicals, heights, loud noises, mechanical equipment, wet environments, and other potential hazards exists.

Safety Statement:

At Trilliant and Horseshoe, safety is every employee's first responsibility. We expect all employees to adhere to all safety practices, have the moral courage to stop other individuals from performing unsafe acts, and immediately report unsafe conditions.

Disclosures:

* The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

* Responsible for following food safety/regulatory policies and procedures, executing responsibilities as identified in standard operating procedures, and reporting food safety/regulatory concerns to the Production or Quality Manager.

* Trilliant Food & Nutrition and Horseshoe Beverage Company are Drug Free Workplaces. All applicants are subject to a drug screen and background check as a condition of employment.

* Trilliant Food and Nutrition and Horseshoe Beverage participate in the E-Verify process.

* EEO/AA including Vets and Disabled

* If you need a reasonable accommodation for any part of the employment process, please contact us by email at HR@trilliantfood.com and let us know the nature of your request and your contact information.

* Trilliant Food and Nutrition and Horseshoe Beverage are Equal Opportunity Employers.

* The principles of the OECD and UN have been taken into consideration and used as guidance in our human rights practices and procedures.