New 
Sr. Clinic Practice Assistant
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
| 273 Charles Street (Show on map) | |
 May 07, 2026 | |
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The Center for Laryngeal Surgery and Voice Rehabilitation-established within the Department of Surgery to unite pioneering research with advanced medical, surgical, and behavioral care for throat and voice disorders-relies on this role to ensure smooth, efficient daily operations. Under minimal supervision, the position supports a highperforming clinical practice by executing both administrative and advanced operational functions at the highest proficiency level.
This role manages all frontend administrative workflows associated with patient visits, including appointment scheduling, checkin and checkout processes, and maintaining accurate patient records. As a designated Super User for scheduling, registration, and billing systems, the position provides training and troubleshooting support to colleagues and may oversee more complex tasks such as surgical scheduling or schedule adjustments. Working closely with the Supervisor, the role helps guide daily activities of practice staff and offers functional direction to Office and Practice Assistants. Additional responsibilities include processing billing forms, scanning documentation into the medical record, handling inquiries related to prior authorizations or prescription refills, and accepting copayments when required. Although the position does not involve direct patient care, it plays a critical part in ensuring a seamless, patientcentered experience within a specialized clinical environment. Does this position require Patient Care? No Essential Functions Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to the patient medical record/LMR. Act as a "Super User" for scheduling, registration, and billing systems. Provide assistance and training to others in these areas. May perform more complex or specialized functions (such as surgical scheduling or schedule changes/blocking) at a more advanced competency level. Provide functional guidance to Office and Practice Assistants. In conjunction with the Supervisor, oversee daily activities of practice staff. May be required to accept copayments. Handle, screen, and/or take messages related to prior authorizations, provider questions, prescription refills, and test results. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience office experience 3-5 years required Knowledge, Skills and Abilities - Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents. Physical Requirements The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |