New

HR Service Desk Intern

Aqua, Inc.
United States, Pennsylvania, Pittsburgh
375 North Shore Drive (Show on map)
May 07, 2026
Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. We are seeking a motivated HR Service Desk Intern to support our team. This is a great opportunity for a student interested in human resources who wants hands-on experience in a professional environment. What You'll Do Provide first-level support to employees and managers by answering HR-related inquiries via phone, email, and ticketing systems Assist with resolving questions related to benefits, payroll, policies, and HR systems Log, track, and update cases in the HR service management system to ensure timely resolution Escalate complex issues to appropriate HR teams (e.g., Total Rewards, Payroll, Talent Acquisition) Maintain and update employee records in HR systems while ensuring data accuracy and confidentiality Support onboarding and offboarding processes, including responding to new hire questions and coordinating paperwork Help create and maintain HR knowledge base articles and process documentation Analyze common inquiries to identify trends and recommend process improvements Partner with cross-functional HR teams to ensure a seamless employee experience What We're Looking For Currently enrolled in a college or university degree program (Human Resources, Business, Communications, or a related field preferred) High school diploma or GED required Strong interest in human resources, recruiting, or talent acquisition Strong communication and organizational skills Ability to handle sensitive information with professionalism and confidentiality Comfortable using Microsoft Office and learning new systems Reliable, detail-oriented, and eager to learn Essential Utilities, Inc., is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law. Essential Utilities is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012). To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to: Family members cannot result in a supervisor/subordinate reporting relationship Family members cannot work in the same department.