Home Base Resource Specialist I
 Massachusetts General Hospital | |
 United States, Massachusetts, Boston | |
 May 07, 2026 | |
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Summary
Responsible for assisting patients to arrange transportation to/from the hospital for ongoing medical treatment and/or to locate affordable accommodations and support groups. Works closely with the unit-based case manager to facilitate discharge plans to other psychiatric or medical settings. Other responsibilities may include making referrals to and organizing and disseminating information about a range of other related social resources. Does this position require Patient Care? Yes Essential Functions -Researches information on community social resources. -Maintains files of brochures, information packets and applications for all types of community resources. -Collaborates with social work staff and personnel from community agencies to obtain needed information. -Assists in planning/implementing in-service presentations by and about community resources. -Assesses patient/family understanding of available resources. -Educates patients/families about appropriate resources and how to access them. Education High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience related experience 2-3 years preferred Knowledge, Skills and Abilities - Familiarity with medical terminology. - Familiarity with community services/resources. - Ability to maintain effective working relationships with patients/families. - Knowledge of current community resources. - Strong assessment and crisis intervention. - Strong collaborative skills and a desire to work in a complex, fast-paced environment. - Excellent interpersonal skills. - Excellent collaboration, customer service and advocacy skills. - Excellent written and verbal communication skills. Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds - including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with Military service - for Veterans of all eras, Service Members, Military Families and Families of the Fallen through world-class clinical care, wellness, education, and research. Home Base is currently searching for a full-time Resource Specialist with the primary responsibility of supporting the social work and case management efforts in our Comprehensive Brain Health and Trauma (ComBHaT) Program, with additional support of the 2-Day TBI Evaluation and other Home Base programming as needed. The Resource Specialist will play an integral role on the Brain Health team in the delivery of services and quality of care provided to service members, veterans and their families. The position requires strong communication skills and the ability to converse comfortably with patients and their caregivers, clinical and administrative staff, as well as network with outside organizations. The Resource Specialist will facilitate team-based care including acting as a liaison between mental health and other healthcare providers for patients. The Home Base Resource Specialist's primary responsibilities include identifying local and national psychosocial resources, medical, and mental health referrals nationally for veterans, service members, and their families. The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |