Watson Library Operations Manager

60% - Watson Library Public Services Management and Supervision:

• Provides oversight of circulation and public services at the Watson service desk.
• Oversees the process of hiring, training, supervising and scheduling Watson Library service desk employees. Aspects of this oversight are delegated to staff as appropriate and for efficiency.
• Maintains high service quality standards and oversees ongoing public operations assessment tasks and initiatives.
• Manages daily operations of the service desk: oversees the opening and closing process, assures that appropriate information, services, and referrals are being provided, and takes responsibility for difficult users and complex situations.
• Maintains records and prepares statistical reports relating to the responsibilities and operations of the service desk.
• Coordinates complex projects with other library sections and departments.
• Interprets and enforces library and university policy. Recommends changes and/or adjustments in library policy to library administration to efficiently and effectively accomplish service desk and library objectives.
• Reviews and negotiates requests for exceptions to policy from library users for the library unit.
• Plans, schedules and organizes work activities to meet unit goals and objectives.
• Maintains close connection with the Art & Architecture Library Operations Manager to provide them with backup staffing support as needed.

• Oversees stacks maintenance in coordination with the Stacks Maintenance Supervisor and KU Libraries Administration.
• Provides frontline technology troubleshooting support for Watson instruction and conference rooms. Trains staff to provide similar frontline support and delegates to IT staff as appropriate.
• Provides orientations to Watson instruction and conference rooms on setup and AV functionality. Oversees the setup of these rooms and the Watson 3 West Reading room for scheduled events.
• Assists Libraries Administration in the monitoring of maintenance, repair and renovation issues in Watson Library.
• Meets with the Director of Public Operations, Facilities Services staff and needed technicians to help coordinate installations and repairs. Submits and monitors work orders for repairs.
• Liaisons with supervisor and Campus Operations appropriate groups in addressing relevant building and security issues.
• Implements building and weather emergency responses and keeps KU Police, library leadership, library preservation, and other library staff advised of situations as they arise.
• Aids other library units in the building with the implementation of safety procedures as needed.

5% - Public Technology Coordination:

• Collaborates with campus IT to coordinate the planning, implementing and managing of public computing and user centered technology in Watson Library.

5% - Other Duties, Training Development & Projects:

• Participates in training opportunities for job-specific and developmental purposes. Participates in department/division meetings.

1. Bachelor's degree.
2. Minimum of three years library or related experience.
3. Minimum of two years supervisory experience.

1. Three years of effective customer service experience.
2. Demonstrated ability to communicate effectively within a community in a work and/or public service environment.
3. Ability to pay attention to details with a commitment to creating and/or maintaining accurate records as evidenced by application.
4. Experience coordinating schedules at one or more service points as evidenced by application.
5. Experience performing basic maintenance on a variety of equipment commonly found in libraries as evidenced by application.
6. Experience implementing building security, open/close procedures, and emergency procedures as evidenced by application.
7. Ability to work as part of a team as well as independently in a continuously changing environment as evidenced by application.
8. Ability to work under pressure and handle work-related stress as evidenced by application.
9. Demonstrated knowledge of, or experience with, common classroom technology and hardware/software often utilized in Makerspaces as evidenced by application.

1. A cover letter addressing how required and preferred qualifications are met.
2. Resume or curriculum vitae.
3. Contact information for three (3) professional references.