Strategic Account Director

As the Strategic Account Director - Refinish Automotive, you will be responsible for strategic customer relationships in the collision repair industry. You will increase revenue and wallet-share, longterm partnerships, and customer satisfaction while leading complex, enterprise-level engagements across PPG's premium coatings and solutions portfolio. You will report to the USCA Collision General Manager.

Key Responsibilities

• Develop strategic account plans to drive revenue, market share, and customer loyalty
• Lead enterprise-level negotiations covering pricing, service levels, and long-term agreements
• Expand share of wallet through cross-selling, new locations, and service offerings
• Be the primary executive interface for strategic accounts, including MSOs, distributors, and OEM-certified repair facilities
• Conduct executive business reviews and coordinate executive-to-executive engagement
• Represent PPG at industry events and high-level customer meetings
• Build long-term partnerships that extend beyond traditional supplier relationships
• Lead joint business planning, innovation plans, and co-development programs
• Embed PPG solutions into customer operations, growth strategies, and performance improvement initiatives
• Lead and align account teams (Sales, Marketing, S&T, Operations, Customer Service)
• Orchestrate complex, multi-business-unit solutions and ensure seamless execution
• Partner with Zone Directors and regional leadership to ensure account coverage
• Monitor market trends, competitive dynamics, and customer business models
• Provide strategic account insights to support segment strategy, product development, and go-to-market programs
• Support new product launches within strategic accounts
• Maintain strategic account plans and performance tracking in Salesforce
• Establish structured operating cadence, KPIs, and executive reporting
• Ensure compliance with PPG policies, safety standards, and regulatory requirements

Qualifications:

• 12+ years of progressive strategic account management or business development experience in automotive aftermarket, coatings, or related B2B industries
• Bachelor's degree required
• Experience managing enterprise accounts with $50MM+ annual revenue
• Expertise in the collision repair industry, including MSO models and operational dynamics
• Travel up to 75%

PPG /PPG