Parent Scholars Operations Specialist

Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

The Operations Specialist, Parent Scholars Program provides high-level administrative, operational, and systems support for the Parent Scholars Program. This role functions as the program's primary operations backbone-ensuring that administrative processes, data tracking, scheduling, communications, and internal systems run smoothly and consistently.

Working closely with the Associate Director, the Operations Specialist sets up, documents, and maintains procedures that support program efficiency, compliance, and sustainability. This position is ideal for a highly organized professional who thrives in structured work, enjoys building systems from the ground up, and brings order to complex, people-centered programs.

Administrative & Executive Support
*Provide direct administrative support to the Associate Director, including calendar coordination, meeting preparation, follow-up, and task tracking
*Manage scheduling for student appointments, orientations, staff meetings, and program events
*Draft, format, and manage correspondence, internal documents, and reports
*Maintain organized digital and physical filing systems in alignment with institutional standards

Program Operations & Systems Development
*Design, document, and maintain standard operating procedures (SOPs) for core program functions such as intake, eligibility review, communications, and reporting
*Build and manage operational workflows using institutional tools (e.g., Microsoft Forms, SharePoint, Excel, Outlook, Teams)
*Identify inefficiencies and recommend improvements to administrative and operational processes
*Create templates, checklists, and tracking systems to increase consistency and reduce reliance on ad hoc processes

Data, Tracking & Reporting
*Maintain accurate tracking of student applications, eligibility documentation, participation, and outcomes
*Support data collection and reporting needs for internal assessment, grants, and compliance
*Run routine reports and assist with annual or special reporting projects (e.g., program impact summaries)
*Ensure data integrity and confidentiality in accordance with FERPA and institutional policies
Communication & Coordination
*Serve as a primary administrative point of contact for students, staff, and campus partners
*Manage shared inboxes, respond to routine inquiries, and route requests appropriately
*Coordinate with internal departments (e.g., Financial Aid, Advising, Registration) to support student process flow
*Prepare clear internal communications and student-facing materials related to timelines, procedures, and expectations

Compliance & Documentation
*Support compliance with grant requirements, institutional policies, and program guidelines
*Maintain documentation needed for audits, reviews, or reporting cycles
*Ensure processes align with equity-centered and student-friendly practices while meeting administrative requirements

* 3-5 years of experience in administrative, operations, or program support roles

* Demonstrated experience creating or maintaining systems, workflows, or procedures

High proficiency with Microsoft Office tools (Outlook, Excel, Word, Teams, SharePoint)

* Experience working in advising, retention or counseling within a college setting, community college experience preferred.

* Knowledge of Ellucian suite of SRM applications including Colleague and Planning.

* Experience working with diverse populations.

Excellent computer skills.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.