New

Member Services Representative (Relationship Banker II)

TEKsystems
$38,950.00 - $45,760.00 / yr
life insurance, vision insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing
United States, Michigan, Center Line
May 07, 2026
About the Role We are seeking motivated and customer-focused Member Services Representatives (MSR)/Relationship Bankers II to build strong relationships with members and provide personalized financial solutions. This role combines customer service, sales, and financial support to help members meet both current and future financial needs. You will play a key role in delivering an exceptional member experience through in-person interactions, phone calls, and digital communication, while identifying opportunities to recommend appropriate financial products and services. Key Responsibilities * Build and maintain strong relationships with members through exceptional service * Use a consultative approach to identify financial needs and recommend solutions * Open and maintain consumer accounts and process loan applications * Educate members on financial products including loans, insurance, and account services * Cross-sell products and services to meet goals and enhance member relationships * Process transactions accurately and efficiently, including updates to account information * Calculate loan terms, rates, payment amounts, and financing details * Collaborate with internal teams (lending, loan processing) to ensure seamless service * Follow up with members throughout the loan process * Handle inbound/outbound calls, emails, and in-person interactions * Perform administrative duties such as scanning, faxing, and report handling * Ensure compliance with all policies, procedures, and regulatory requirements Qualifications Required: * High School Diploma or GED * 6-24 months of banking/credit union experience opening accounts and processing loans (preferred but flexible if strong retail background) * Minimum 2 years of experience in a sales or retail environment with goals/targets * Strong sales and upselling ability (required for success in this role) * Cash handling or register experience * Strong customer service skills with ability to handle complex interactions * Proficiency in Microsoft Word and Outlook * Basic math skills (rates, percentages, calculations) * Strong attention to detail and accuracy * Excellent verbal and written communication skills * Ability to be bonded and obtain notary designation Preferred: * Credit union or banking experience * Knowledge of financial products and services * Experience supporting lending or collections teams * Experience with core systems (e.g., Symitar) * Retail sales backgrounds (e.g., T-Mobile, Best Buy) highly considered Work Environment * Small, close-knit team (4-6 employees per branch) * Fast-paced, member-focused environment * Family-oriented, collaborative culture * Team members are hardworking, supportive, and goal-driven What We Offer * Competitive base pay + performance incentives * Generous PTO + 13 paid holidays * Wellness and volunteer time off * Comprehensive health, dental, and vision insurance (low deductible options) * Company-paid life insurance and disability coverage * Flexible Spending Accounts (medical & dependent care) * Tuition reimbursement & student loan assistance * 401(k) with up to 4% match + 4% profit sharing * Employee Assistance Program (EAP) Job Type & LocationThis is a Permanent position based out of Center Line, MI. Pay and BenefitsThe pay range for this position is $38950.00 - $45760.00/yr. The Perks of Being Part of the team: When you join you're not just taking a job-you're joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences. We offer a comprehensive benefits package designed to support the well-being of our employees: Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives. Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year. Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement. Health Insurance Coverage: Multiple low-deductible medical plan options, as well as dental and vision coverage. Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage. Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs. Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career. Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution. Employee Assistance Program (EAP): Confidential support services for personal and professional challenges Workplace TypeThis is a fully onsite position in Center Line,MI. Application DeadlineThis position is anticipated to close on May 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.