New

Technical Support Specialist / Helpdesk, Distribution

Vaco
$22.00 - $24.00 / hr
401(k), retirement plan
United States, Tennessee, Memphis
May 07, 2026
Vaco is actively seeking a Technical Support Specialist for a Contract-to-Hire opportunity supporting a rapidly expanding distribution company in the Hickory Hill area of Memphis. Position Summary The Helpdesk Specialist I is responsible for maintaining approximately 50 workstations plus production technologies to ensure seamless operations within a fast-paced distribution center. This position is responsible for all onsite technical services, collaborating with outsourced MSP on Teir 2 / 3 issues as required, and providing end-user support to administrative and production teams. Primary Responsibilities: Provide mid-level (Tier 1 / 2) support for hardware and software challenges as required. Install, troubleshoot, and resolve issues with PCs, laptops, tablets, printers, scanners, peripherals, and mobile devices. Escalate and monitor advanced issues with MSP partner as necessary. Set up employee equipment including hardware, cables, operating systems, and relevant software. Maintain accurate records of tickets and daily data communication transactions. Repair or replace components as needed to ensure systems are operational. Maintain endpoint systems (60 devices, including shop-floor workstations). Ensure seamless administration and support M365 business applications. Maintain distribution technologies including RF guns, Zebra printers, scanners and numerous low voltage systems including facility doors and cameras. Additional Details Location: Memphis / Hickory Hill area Schedule: Monday - Thursday: 7a - 4p Friday: 7a - 11a Target Compensation: Contract to Hire: $23.50 per hour (estimated at 6 months) Upon Conversion: $60k salary Interested Candidates are Encouraged to Apply for Immediate Consideration! Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.