New

SW - Clerical Associate, IV

New York City Department of Transportation
$46,503.00 - $73,002.00
United States, New York, Manhattan
May 07, 2026
*IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF CLERICAL ASSOCIATE, OR HAVE FILED FOR, AND TAKE THE THE UPCOMING CLERICAL ASSOCIATE CIVIL SERVICE BRIDGE EXAM # 3120. * The Department of Transportation's (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment. The mission of the Sidewalk Program is to support the agency's goal by providing for the safe, efficient, and environmentally responsible movement of people by making sidewalks safe and accessible for all pedestrians. Under general supervision, the selected candidate will assist the Sidewalk Program's Community Response Unit by creating Notices of Violation, responding to complaints and inquiries via 311 Dynamics and Arts, processing field reports into various databases; process field staff reports including Preliminary Inspection Reports, Reinspections, dismissal inspections, all tree defect inspections, curb complaint inspections; perform data entry into multiple databases; respond to customer inquiries via 311 Dynamic and ARTS; respond to phone calls regarding scheduled and on-going construction; perform administrative support tasks as needed CLERICAL ASSOCIATE - 10251 Minimum Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Preferred Skills Preference will be given to candidates that are proficient with data entry and experienced in telephone and written responses to constituent inquiries *IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE OF CLERICAL ASSOCIATE, OR HAVE FILED FOR, AND TAKE THE THE UPCOMING CLERICAL ASSOCIATE CIVIL SERVICE BRIDGE EXAM # 3120. * 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.