New

Mortgage Customer Service Representative

TEKsystems
$21.00 - $25.27 / hr
life insurance, sick time, 401(k), retirement plan

May 07, 2026
Job Description: Mortgage Customer Service Representative (Early Stage Delinquency) Position Summary The Mortgage Customer Service Representative supports borrowers in the early stages of delinquency by providing proactive outreach, education, and resolution options. This role plays a key part in helping customers avoid further delinquency while ensuring compliance with all servicing regulations and investor guidelines. Key Responsibilities * Initiate outbound calls (15-30 daily) to borrowers identified on early-stage delinquency reports to discuss payment solutions and available assistance options. * Educate borrowers on repayment plans, loss mitigation options, and next steps to resolve delinquency. * Send required loss mitigation packages, notices, and breach/NOD (Notice of Default) letters in accordance with company procedures. * Generate and distribute late notices and other time-sensitive borrower communications. * Conduct initial pre-qualification reviews for loss mitigation programs. * Accurately document all borrower interactions and maintain detailed servicing notes. * Stay current on mortgage servicing regulations, agency guidelines, and industry best practices related to early-stage default. * Ensure compliance with FDCPA, CFPB expectations, and investor/agency requirements. * Safeguard borrower confidentiality and sensitive financial information at all times. * Assist with additional delinquency management and loss mitigation support tasks as needed. Required Qualifications * 1+ years of experience in mortgage servicing, residential loan collections, or related field * 1+ years of mortgage and/or real estate experience * 6+ months of experience with Microsoft Office (Word, Excel, Outlook) * Strong communication and negotiation skills with a customer-focused approach * Ability to manage a high volume of calls and time-sensitive tasks Preferred Qualifications * Experience with FNMA SMDU and FHLMC Workout Prospector * Familiarity with industry systems such as VALERI, FHA Connection, PACER, and HomeTracker * Knowledge of loss mitigation programs and investor-specific requirements Core Competencies * Customer service and empathy * Regulatory compliance awareness * Attention to detail and documentation accuracy * Time management and organization * Problem-solving and critical thinking Work Environment * Fast-paced, high-volume servicing environment * Role may require strict adherence to call metrics, compliance standards, and deadlines Job Type & Location This is a Contract to Hire position based out of New Brighton, MN. Pay and BenefitsThe pay range for this position is $21.00 - $25.27/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in New Brighton,MN. Application DeadlineThis position is anticipated to close on May 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.