New

ServiceNow Product Owner

TEKsystems
$74.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
May 07, 2026
Description Description: We are looking for an experienced Product Manager who will work with our team to reinvent how our colleagues fulfill their technology needs while modernizing the support experience. You will be an integral member of a product management team executing on a transformational program aimed at modernizing our Servicing products and platforms to deliver a superior digital experience for our colleagues. We are looking for someone who can think strategically while consistently delivering incremental improvements to our global servicing experience. Responsibilities may include but are not limited to the following: Will partner with engineering teams to evaluate 3rd party software solutions, make informed recommendations on future platform selections and deploy in the Amex environment to ensure business needs are met. Partner with cross functional team to deploying, maintaining and upgrading ServiceNow capabilities with configuration and testing experience a plus. Will maintain and refine the product backlog, mapping user stories to the needs of the end customer, while prioritizing for business value. Manage and participate in user acceptance testing to confirm that solutions meet customer needs and quality standards. Act as a conduit between end users (Customers and Service Delivery teams) and our engineering team. You will work with users to understand their needs and desires, and you will have the technical skills to work with engineers to deliver those requirements. The output of your work is a superior product that end users value. Use data and strategic perspective to identify trends & recommend solutions that will help improve the user experience. Leads cross team collaboration in a dynamic product development environment to gather data requirements & understand emerging trends. Will work with experts in big data, analytics, operations, project management, and engineering. Supports the team in coordination of activities and request between various business and technology partners to ensure the core team remains on track to meet iteration deliverables Leads sprint retrospectives to ensure lessons learned are carried forward in subsequent development activities Qualifications: Experience with the ServiceNow ITSM platform and core functions that that underpin our Technology support processes at Amex. Key modules include: Incident, Interaction Records, Service Operations Workspace, Virtual Agent, Live Chat, NowAssist (GenAI), Walkup Experience, Search, Workforce Planning, Knowledge Management. Experience deploying, maintaining and upgrading ServiceNow capabilities with configuration and testing experience a plus. Bachelor's Degree in business, computer science, software engineering or a related field. 5+ years of experience in a product management, service delivery, business analysis, or related field Strategic thinker with a strong passion for understanding and solving customers' needs Strong customer orientation and proven experience translating customer insights into action Candidate must be proficient working in Agile software development environment and fluent with Agile tools (Jira, other) Superior relationship management and communication skills Experience working with rapid and iterative development teams strongly preferred Skills Agile, Agile methodology Top Skills Details Agile,Agile methodology Additional Skills & Qualifications Prior experience in end user computing, production support, or customer service is a plus. A passion for technology, innovation, and driving a self-help culture. Must have a forward looking "growth mindset" with a focus on emerging customer service industry trends and technologies Working experience with reporting/analytical applications such as MS Excel, Tableau, and/ or PowerBI. Experience Level Expert Level Job Type & LocationThis is a Contract position based out of New York, NY. Pay and BenefitsThe pay range for this position is $74.00 - $74.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in New York,NY. Application DeadlineThis position is anticipated to close on May 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.