New

Associate IT Service Center Rep

University of Arkansas
life insurance, sick time, remote work
United States, Arkansas, Little Rock
4301 West Markham Street (Show on map)
May 06, 2026
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Closing Date: 06/06/2026 Type of Position:Professional Staff - Project/Program Administration Job Type:Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department:IT \| Technical Support Center Department's Website: Summary of Job Duties:Hours 8:00am - 5:00 pm or Similar Under general direction of IT Client Services Management Team, provides first-tier support to end-users for applications and hardware. Identifies incidents which require second-tier support and documents necessary information prior to submitting incidents to second-tier support. May interact with network services, systems administrators, server support, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to troubleshoot and resolve problems. Recommends systems modifications to reduce user problems. Maintains knowledge and technical troubleshooting skills in field of expertise. *Please note that this position will typically work from home (remotely) after initial training. Temporary workspaces may be available on campus for short-terms need, but are not guaranteed. Employee is responsible for following Remote Work Policy 4.4.22. Qualifications: Associate degree in Information Technology or a related field PLUS two (2) years of experience in IT support functions, PC support, or related technical experience ORHigh School Diploma/GED PLUS four (4 )years of experience in IT support functions, PC support, or related technical experience. Knowledge, Skills & Abilitities: Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, and Outlook Experience supporting Skype and VPN connections Ability to work effectively in a team-oriented environment Strong written and verbal communication skills Preferred Qualifications: Bachelor's degree in Information Technology or a related field plus two (2) years of experience in IT support functions, PC support, or related technical experience Additional Information: Responsibilities: Provide technical support to end-users for applications, hardware, and peripheral devices across hospital, campus, and off-site locations Troubleshoot, document, resolve, or escalate technical issues using the centralized call tracking system Utilize remote support software to assist users with workstation and peripheral-related issues Serve as a liaison between Northwest Arkansas and Central Campus IT teams to assist with restoring services and resolving system-related issues Collaborate with network services, systems administrators, server support, and application development teams to identify and correct technical problems Monitor and analyze trends within the issue-tracking system to identify critical support needs and improve service delivery Deliver high-quality customer service through timely, professional, and thorough technical support Maintain accurate documentation of work performed, ongoing issues, and resolutions Perform other duties as assigned Salary Information: Commensurate with education and experience Required Documents to Apply: Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information:** Please contact askrecruitment@uams.edufor any recruiting relatedquestions. All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity:Feeling, Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking Frequent Physical Activity:Standing Occasional Physical Activity:Crawling, Crouching, Kneeling, Reaching, Stooping, Walking Benefits Eligible:Yes