Provider Solutions Consultant I

Provider Engagement and Support develops pricing and reimbursement strategies, credentials, educates and supports our provider partners to establish shared accountability to include the delivery of appropriate, high quality, cost-effective care. Provider Engagement and Support serves as the liaison between the provider community and Blue Cross, by managing networks, building relationships, providing education, and identifying and resolving problems.

The Provider Solutions Consultant I serves as a consultant and corporate liaison to health care providers, EDI vendors, Business Associate Vendors and other internal partners in key areas of the Company. Healthcare providers served include physicians, hospital administrators, and all ancillary providers. The overall role is providing consultative services to the provider community developing/promoting solutions and services and supporting providers with all administrative aspects of healthcare delivery involving exchange of data. The goal of providing consultative services is to guide providers in a way that positively impacts all aspects of their administrative and clinical efficiency/effectiveness to assist in providing the highest quality and most cost effective healthcare to Blue Cross and Blue Shield of Alabama members. The incumbent also serves as a Project Manager to plan, develop, and implement area or divisional projects and initiatives. The position must interact with all levels of the Company and also participate in corporate level projects and initiatives. The incumbent is expected to interact via phone, email, and in on-site or off-site face to face meetings with providers, vendors, medical community leadership, and other key areas of the Company independently with minimal management intervention. This position will also serve as a Subject Matter Expert (SME) for the Microsoft Dynamics 365 platform, supporting configuration, usage, and best practices across stakeholders.

• Bachelor's Degree
• Two years of experience working in the healthcare industry
• Experience in a position communicating information orally and written
• Experience in a position exercising independent judgment and decision making
• Experience in a position resolving difficult and stressful situations
• Experience in a position identifying and solving problems
• Experience working with various Microsoft Office programs
• Willingness to travel out of the office and overnight
• Experience managing multiple projects with various priorities
• Experience working with Microsoft Dynamics 365 or similar CRM/ERP tools in a healthcare environment is preferred
• Experience in a position using analytical skills preferred
• Experience or understanding of workflows and technologies within the physician practices and hospitals preferred
• Experience understanding and interpreting medical policy and member benefits preferred
• Experience in a position leading complex projects preferred
• Experience with statistical reporting (e.g. Crystal Reports, Tableau, etc.) preferred
• Experience leading and controlling effective meetings, both internally and externally preferred
• Experience in building relationships and networking to obtain the trust of business owners, Information Technology (IT), and stakeholders preferred
• Experience in a position preparing correspondence, contracts, documents etc. preferred
• Familiarity with medical terminology preferred
• Exposure to claims processing procedures preferred
• Experience in a position working independently under little or no supervision preferred
• Experience in a position organizing and prioritizing tasks preferred

Note: Position may be filled at a higher level based on experience.

The work schedule for this position will be hybrid (onsite/remote). Business areas reserve the right to require associates to return to the office as needed, based on performance or other business considerations. A hybrid work schedule is subject to amendment or termination at any time by the Company.

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews.
We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'. The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.
Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association