IIM Sr. BPO Project Manager

The IIM Sr. BPO Project Manager is responsible for leading complex, high-risk, and high-value Conversion Services and Document Management Solutions that form the foundation of Information Services. This role provides strategic direction, portfolio oversight, and operational leadership, ensuring projects are delivered on time, within budget, and aligned with client and organizational goals.

The Sr. Project Manager serves as a trusted advisor to clients, a mentor to project management staff, and a key partner to Sales, Finance, and Practice Leadership. This role frequently manages multiple concurrent enterprise-level projects across diverse locations, while driving continuous improvement across IIM BPO operations.

Project & Portfolio Leadership

• Lead and oversee a portfolio of complex, highvolume, or enterpriselevel BPO projects
• Provide endtoend project accountability from solution design through delivery and closeout
• Develop and approve Statements of Work (SOW), project plans, schedules, and resource models
• Identify, assess, and mitigate project risks; serve as escalation point for critical issues
• Ensure projects meet quality standards, contractual requirements, and client expectations

Financial & Commercial Responsibility

• Own project financial performance, including budgeting, margin management, cost controls, and variance analysis
• Provide accurate project estimates based on scope, volume, and risk
• Partner with Finance on forecasting, revenue tracking, and financial reporting
• Review and validate pricing, assumptions, and resourcing models for new and ongoing engagements

Client Engagement & Advisory

• Act as senior point of contact and escalation for client stakeholders
• Lead executivelevel client communications, including status reviews and governance meetings
• Provide consultative guidance to clients on document capture strategies, process optimization, and technology solutions
• Support Sales and Account Management on complex opportunities, renewals, and RFP responses

People Leadership & Development

• Provide leadership, mentoring, and coaching to Project Managers, Supervisors, and Coordinators
• Support performance management, talent development, and succession planning within the BPO team
• Guide staffing strategies, including internal teams and temporary resources
• Promote a culture of accountability, quality, and continuous improvement

Process Improvement & Practice Development

• Drive standardization and scalability through SOPs, workflows, and best practices
• Identify and implement process improvements, automation opportunities, and quality enhancements
• Champion adoption of new tools, technologies, and methodologies
• Conduct postproject reviews and integrate lessons learned into future engagements

Operational & Technical Oversight

• Ensure compliance with chainofcustody, security, inventory, and tracking requirements
• Oversee quality assurance activities and output of assigned teams
• Collaborating with Technical Leadership on equipment, software, and solution design
• Travel to shortterm onsite client projects as required, locally and within the U.S.

Authority

• Provide projectlevel decisionmaking authority within defined scope and thresholds
• Oversee scheduling, prioritization, and allocation of BPO resources
• Influence pricing, solution design, and staffing strategies for new and existing business
• Serve as a representative of the IIM BPO practice in crossfunctional and leadership discussions

Education Requirements

• Four- year college degree preferred, or equivalent combination of education and experience
• Satisfactory completion of a business or project management curriculum from an accredited school is highly desirable
• PMP, PGMP or similar project/process management certification preferred

Experience Requirements

• Senior-level position with 7-10 years of relevant experience in BPO, document management or information services
• Demonstrated experience leading large-scale, multi-location, or enterprise projects
• Ability to express complex technical concepts effectively, both verbally and in writing
• Ability to work well with people from many different disciplines with varying degrees of technical experience

• Advanced knowledge of document capture solutions and software (Kofax Capture or equivalent preferred)
• Strong project and program management expertise
• Financial acumen and business judgment
• Executivelevel communication and stakeholder management skills
• Proven ability to lead teams through complexity and change
• Exceptional attention to detail and commitment to quality
• Strong customer service and consultative mindset

Konica Minolta Business Solutions' (Konica Minolta)journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.