Project Manager (Change / Readiness)

Program Focus: Change Readiness

The IS Program Manager - Change Readiness will lead the development and operationalization of a system-wide change readiness program to enable successful clinical technology platform implementations, upgrades, and optimizations. The Program Manager will establish and govern structured processes for planning and coordination of readiness activities, ensuring alignment with operational needs, patient safety, and organizational goals.

Key responsibilities include leading integrated change plans across stakeholder groups, collaborating with training and communications teams, and partnering with clinical, operational, and informatics leaders to drive workflow adoption and sustainment. The Program Manager will implement digital solutions to facilitate readiness activities, including but not limited to training and communications platforms, clinical asset tracking, and process documentation. The role will support organizational clinical technology downtime readiness by participating in preparedness activities and ensuring change impacts are understood, mitigated, and incorporated into operational practice.

Reporting through the clinical informatics structure, this position requires strong cross-functional leadership, experience in healthcare operations and/or health information technology, and the ability to translate change impacts into standardized, technology-enabled readiness strategies-including training, communication, and downtime preparedness-to support reliable, safe care delivery.

• Lead the end-to-end management of complex programs, including defining program scope, goals, deliverables, resources, and budget.

• Develop and maintain program roadmaps, timelines, and project plans, ensuring alignment with business objectives and strategic goals.

• Act as the primary point of contact for program stakeholders, providing regular updates on program status, risks, and mitigations.

• Collaborate with cross-functional teams to identify requirements, allocate resources, and manage dependencies between projects and initiatives.

• Implement best practices and methodologies for program management, ensuring consistent and efficient execution across the IS department.

• Identify potential risks and issues within the program and develop strategies to address and mitigate them.

• Provide mentorship and guidance to junior project/program managers, fostering their growth and development.

• Monitor and report program metrics and KPIs, providing insights and recommendations to senior leadership.

• Support the evaluation and selection of external vendors, partners, and contractors when necessary.

• Collaborate with the IS leadership team to align program strategies with the overall IS roadmap and business objectives.

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance