Sr Operations Manager - Commercial Messaging
 T-MOBILE USA, Inc. | |
$105,400 - $190,200Corporate Bonus Target: 20%
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life insurance, vision insurance, flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
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 United States, Washington, Bellevue | |
| 3625 132nd Ave Se (Show on map) | |
 Apr 23, 2026 | |
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Job OverviewT-Mobile is a leader in commercial messaging innovation, delivering scalable, customer-first communication experiences. We are seeking a Senior Product Operations Manager to drive operational excellence across our messaging products and platforms. In this role, you will lead the performance, reliability, and operational health of messaging and compliance services. You'll work closely with aggregator partners and cross-functional teams, including product, engineering, and support-to resolve issues, improve platform capabilities, and ensure a high-quality experience for customers and partners. This position goes beyond traditional product support. You will play a key role in shaping how messaging products evolve by leading cross-functional initiatives, optimizing processes, and driving data-informed decisions across the product lifecycle. The Senior Product Operations Manager is responsible for enabling the successful delivery and scale of T-Mobile's commercial messaging solutions, with a focus on aggregator partnerships and API-driven platforms. This role connects product strategy with execution, ensuring alignment across product, engineering, partner management, and operations. The ideal candidate combines technical expertise, strong operational rigor, and experience working within partner ecosystems. You will streamline product delivery, monitor platform performance, and enhance the end-to-end experience across SMS, MMS, RCS, and emerging messaging channels. This role is available in our Bellevue, WA HQ and requires a minimum of four days in office! Platform & API Operations
Aggregator & Partner Management Support
Product & GTM Support
Incident & Risk Management
Qualifications & Experience Required
Preferred
Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $105,400 - $190,200 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! | |