New

Correspondence Rep

Cone Health
United States, North Carolina, Greensboro
May 16, 2026
The Correspondence Representative is accountable for accurately opening and routing incoming mail. Working under general supervision, this position opens mail daily, prepares check and copies for cash posting functions and completes mail log according to established deadlines. The schedule for this position is Monday - Friday, 8am - 4pm. Essential Job Function Opens incoming correspondence promptly and verifies the legibility of check copies, ensuring they contain account numbers and necessary information for the cash posting process to facilitate accurate financial transactions and prevent errors. Locates, researches, and processes patient payments received through mail to ensure timely and accurate application of payments, maintain accurate financial records, and optimize patient satisfaction. Prepares mail for posting by identifying cases where denials are appropriate and distributes correspondence to the appropriate teams for handling and review, facilitating efficient resolution of patient-related matters and preventing bottlenecks. Maintains thorough, concise, and up-to-date documentation in accordance with payment posting procedures to support accurate identification and verification of reimbursements. Maintains thorough, up-to-date documentation in accordance with payment posting procedures in order to support accurate and efficient financial processes mitigate any issues such as payment delays or increased denials. Adheres to all corporate compliance rules and regulations, including Health Insurance Portability and Accountability Act (HIPAA) regulations to maintain patient privacy and data security while handling correspondence and sensitive patient information within the medical environment. Performs other duties as assigned. Education Required: High School Diploma or equivalent Experience Required: 1 Year Licensure/Certification/Listing