Loan Quality Assurance Specialist

The primary responsibility of this position is to perform the quality control of loan booking for all loan types, including new loans, renewals and modifications. Compares approval documentation on E-Booking package to core system "Navigator" for accuracy and reports deficiencies noted for proper resolution. The Quality Assurance Specialist adheres to department guidelines, policies, procedures and regulatory requirements while maintaining maximum level of quality and meeting threshold stablished by management as to the total number of loans required to be QC'd.

What You'll Do:

Perform Next Day Quality Control & Post Quality Control review of loans which include New, Renewals, Extensions, Modifications, Participations and Syndicated loans.
• The daily loan threshold for review is 10 loans each. The threshold number is subject to change based on QC Specialist length of time within the unit, proficiency on subject loans and department needs.
• Thoroughly reviews key components on the Loan Input Sheet "LISA", approved CAR and terms on Promissory Note, to ascertain constancy with the loan approval, and that the bank's core requirements (loan amount, interest rate, payment, insurance, escrow) amongst other key components of the loan, have been complied with.
• Once review has been completed open a KACE Ticket under the Loan QC Queue with any findings which need to be corrected on the loan.
• Interacts with Loan Processors, Risk, and RM's as necessary to timely and accurately help satisfy deficiencies noted at time of QC; follow up until matter has been resolved.
• Prior to documenting a finding as satisfied, review that all corrections indicated on the ticket have been accurately completed in Navigator by the appropriate team.
• Upload any revised documents requested from Loan Processor's at time of review to the Loan in Web Director.
• Assist with correction of the loan documents in the Bank's imaging system, Web Director, if issues are identified during the review process.
• Upload the QC Review Checklist along with supporting documentation, if applicable, to the Loan in Web Director.
• Performs other duties as assigned.

• 2-4 years in a Quality Assurance role; experience in the banking industry.
• Ability to communicate effectively and professionally.
• Proficiency in Microsoft Office products (Excel, Word, etc).
• Demonstrated understanding of mortgage lending operations and industry, specifically how it relates to Quality Control.
• Strong problem solving skills.
• Attention to detail and ability to multi-task.
• Excellent communication and interpersonal skills with the ability to interact with internal and external stakeholders.
• Prioritization and Time Management.

• High School Diploma or GED equivalent.
• An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department talent.attraction@citynational.com.