Resolution Assurance Specialist

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will identify and resolve accounts payable exceptions on behalf of clients by analyzing invoices and pricing discrepancies. You will collaborate with vendors and internal teams to ensure timely payment processing, maintain data accuracy, and support continuous improvement efforts. You will leverage procurement tools, apply client-specific policies, and contribute to service excellence by meeting established service level agreements.

Responsibilities:

• Review, approve, or route invoice discrepancies to support timely payment processing.

• Analyze pricing discrepancies, including non-contract items, and take appropriate action.

• Escalate issues when resolution is delayed due to unresponsive parties.

• Process requisitions as needed to support operational workflows.

• Evaluate vendor performance and identify process impediments.

• Recommend and participate in process improvement initiatives.

• Review contracts to validate pricing accuracy and system data integrity.

• Dispute pricing mismatches and coordinate resolution activities with accounts payable teams.

• Document and update discrepancy details using procurement tools and systems.

• Participate in client meetings to provide status updates and identify improvement opportunities.

Qualifications:

• Relevant degree preferred.

• 2 or more years of relevant experience required.

• Strong analytical and problem-solving skills.

• Attention to detail and ability to manage multiple priorities.

• Excellent written and verbal communication skills.

• Experience with procurement or accounts payable systems preferred.

• Ability to collaborate effectively with internal teams and external vendors.

• Customer service orientation with a focus on client satisfaction.

• Proficiency in Microsoft Office applications, particularly Excel.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.