Wealth Management Client Support Specialist

Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.

With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we're strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.

Together, there's no stopping you!

Summary

The primary responsibility of the role is to provide support to Trust Officers and Wealth Advisors to maximize the client relationship and assist with administrative duties, preparing documentation and various other related support duties. This individual will work directly fellow team members on a wide variety of client focused projects and be the primary point of contact for our clients regarding service requests.

Essential Duties & Responsibilities

• Understand trust accounts in order to respond to various questions and be able to determine information to release or withhold from inquiries.

• Assist in communication of trust activity to clients, beneficiaries, and their outside advisors.

• Perform general duties related to the administration of trust documents. Duties include: payment of bills and payroll for trust beneficiaries, prepare stop payments and voids for checks, prepare wire transfer forms for money transfers, upon death of client take all necessary steps to finalize client bills and direct deposits, obtain date of death information, initiate changes on trust accounts and verify completion, prepare client information for imaging by assigning appropriate codes and know how to use the imaging system; preparing change of beneficiary forms, and update pledges.

• Account opening process for new and existing clients including but not limited to: completion of applications and supplementary account forms, review of supporting documentation, resolution of paperwork discrepancies, tracking/verifying new account statuses and communicating updates and ensure the correct clients and interested parties are set up on the account for statements.

• Coordinate account transfers and confirm cost basis information for incoming assets.

• Close accounts by assisting with distribution schedule, completing account closing checklist, ensuring all distributions are shut off, assist with in kind distributions, follow up to ensure all assets have been disturbed and all final trustee fees and tax prep charges have been taken. Provide information needed to transfer the assets and follow-up until the transfer is complete.

• Schedule and organize meetings, travel, and department activities for assigned team members.

• Research fees on accounts and work with Operations to make any changes to fee structure.

• Assist with trust owned real estate and miscellaneous assets. Assist in obtaining valuations and ensuring taxes and insurance coverage is up to date. Assist in coordinating necessary repairs to trust owned assets. Update real estate deeds and records as needed.

• Gather information for annual administrative reviews and assist in clearing exceptions.

• Provide trust tax information to outsourcing partner. Ensure estimated payments are made in a timely manner.

• Maintain client/household data across multiple systems and business tools.

• Act as an intermediary between clients, advisors, trust officers and custodians for issue resolution.

• Draft financial plans in eMoney and/or Money Guide Pro for complex clients with direct oversight from Advisor/Trust Officer.

• Performs other duties as required.

Qualifications

• Ability to work well with others in a team environment to achieve department/group goals

• Excellent interpersonal and customer service skills

• Ability to prioritize and handle multiple tasks while working independently

• Strong written and oral communication skills

• Ability to be resourceful and flexible to solve problems and obtain needed research

• Must be professional, personable, and detail-oriented with high degree of accuracy

• Comprehensive knowledge of the rules relating to the Bank Secrecy Act / Anti-Money Laundering / Know Your Customer / Beneficial Ownership

• Understand complex estate, tax planning, insurance needs, and investment-planning.

Supervisory Responsibilities

• None

Education and/or Experience

• Bachelor's Degree with an emphasis in Accounting, Finance, or Business-related field

• Two or more years of work experience within Wealth Management

Computer and Software Skills

• Knowledge of Salesforce, eMoney, Tamarac, Fidelity Wealthscape, and/or Cetera platforms

• Proficient in Microsoft Office and Google Suite Applications

Certifications, Licenses, and Registrations

• None

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources athr@enterprisebank.com.

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live.We are proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.If you would like more information about your EEO rights as an applicant under the law, please click HERE.