Senior Platform Ops Engineer

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

• Better together:We check our egos at the door. We work together, so we win together.

As a Senior Platform Operations Engineer, you will play a key role in building, operating, and evolving our Azure-based internal platform. You will design and deliver platform capabilities that enable application teams to independently deploy, manage, and scale their services using standardized, self-service solutions.

This role offers an exciting opportunity to directly impact developer experience, platform reliability, and the adoption of modern cloud practices. You will own critical platform services, mentor team members, and help drive consistency and operational excellence across our environments.

WHO YOU ARE

• Proven experience in cloud infrastructure, DevOps, or platform engineering roles with a strong focus on hands-on delivery and ownership.
• Strong knowledge of cloud computing technologies, with experience in Microsoft Azure environments including networking, compute, and managed services.
• Experience with infrastructure as code (IaC) tools such as Terraform or OpenTofu, including developing reusable modules and patterns.
• Hands-on experience with CI/CD pipelines, automation frameworks, and deployment tooling.
• Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes/AKS).
• Solid understanding of observability practices, including monitoring, logging, and alerting (e.g., Azure Monitor, Application Insights).
• Strong understanding of networking, identity, and security best practices in cloud environments.
• Experience mentoring engineers and contributing to a collaborative, high-performing team environment.
• Excellent problem-solving skills and the ability to work effectively in a fast-paced, evolving environment.
• Bachelor's degree in Computer Science, Engineering, or a related field; or equivalent practical experience.

WHAT YOU'LL DO

• Design, implement, and operate core platform services within Azure, including landing zone components, networking, and shared infrastructure.
• Develop and maintain infrastructure as code (IaC) modules and automation to enable consistent, scalable deployments across environments.
• Build and enhance CI/CD pipelines and deployment frameworks that support application teams in delivering software efficiently and reliably.
• Create and maintain "golden paths" that enable application teams to provision infrastructure and deploy services through self-service capabilities.
• Collaborate with application engineering teams to onboard them to platform capabilities and improve overall developer experience.
• Implement and maintain observability solutions to ensure visibility into platform performance, health, and usage.
• Support escalation for platform and infrastructure-related issues, working closely with application teams to resolve complex problems.
• Continuously monitor and optimize platform performance, reliability, and cost efficiency.
• Mentor junior engineers and contribute to the development of platform standards, best practices, and documentation.
• Collaborate with cross-functional teams including SRE, Security, and Engineering to align on platform capabilities and operational excellence.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/