IT Technician

"Together We Make Life Better". Our quality engineering, sustainable solutions and safety record inspire everything we do. Our diverse and inclusive workforce allows for all employees to feel valued and safe to give their opinions and improve our company.

Tata Consulting Engineers USA, LLC, (TCE), is a multi-disciplinary engineering organization offering a full range of integrated engineering design, project support, procurement and construction management services to the energy and chemicals industries.

The IT Field Support Technician I provides primarily onsite IT support for office and production facilities based in the Woodlands, with occasional travel to other client locations as needed. This role supports daily service requests and incidents, assists with essential business systems and infrastructure, and works closely with senior IT staff and vendors.

All responsibilities are performed in alignment with company standards for quality, safety, compliance, and customer service.

1. End User Support & Service Desk Operations

Serve as a first-level point of contact for IT service requests, providing deskside and remote support.

Troubleshoot common hardware, software, network connectivity, and peripheral issues.

Accurately document all incidents and service requests in the ticketing system, ensuring clear work notes and resolution details.

Monitor assigned ticket queues, respond to new requests promptly, and update users on status.

Escalate complex issues to senior technicians or appropriate resolver groups following established procedures.

Follow defined service level agreements (SLAs) and escalation processes.

2. Site IT Support & Coordination

Provide primary onsite IT support for The Woodlands locations.

Support local IT requirements under guidance from senior IT staff.

Assist with onboarding and offboarding activities, including workstation setup, hardware deployment, and account coordination.

Coordinate vendor visits and onsite support activities as directed.

3. IT Asset & Inventory Management

Assist in maintaining accurate IT asset records within the ServiceNow CMDB.

Track hardware inventory, update asset information, and support periodic audits.

Help reconcile discrepancies and ensure asset lifecycle activities follow company standards.

Support hardware refresh programs and device replacement initiatives.

4. Project & Operational Support

Participate in IT-led initiatives such as hardware refreshes, site expansions, acquisitions, restructuring projects, or system upgrades.

Assist with workstation imaging, provisioning, application installations, and device enrollments.

Support technology rollouts and infrastructure-related activities under supervision.

User Training & Guidance

Provide basic user guidance on Microsoft 365 applications and standard desktop tools.

Educate users on proper procedures for submitting service requests and incident tickets.

Assist in developing simple knowledge articles or end-user documentation as needed.

Additional Responsibilities:

Provide occasional onsite support at other Indovinya locations as business needs require.

Support local language communication when needed to assist call center agents.

Complete all required company training programs.

Provide support for business-critical systems under the guidance of senior technicians.

Act as the onsite IT contact when required, escalating issues appropriately.

Regularly carry out assigned responsibilities as part of core duties.

Entry level / recent Grad in IT support, help desk, or desktop support preferred.

Technical support experience considered a plus.

Certifications (Preferred but Not Required)

CompTIA A+

Microsoft 365 Fundamentals or related Microsoft certification

ITIL Foundation

Equivalent hands-on experience may be considered in place of certifications.

Technical Skills & Knowledge: A qualified candidate should demonstrate foundational knowledge in the following areas:

Technical Fundamentals:

Basic troubleshooting of Windows endpoints (user profiles, printers, drivers, applications).

Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint, Office suite).

Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN clients).

Support for printers, monitors, docking stations, and other peripherals.

Exposure to device imaging or provisioning tools (SCCM, Intune, Autopilot, or similar) is a plus.

Platforms & Tools

Experience working within a service desk or ticketing system.

Basic awareness of asset management systems such as ServiceNow CMDB.

Familiarity with endpoint management tools (Microsoft Intune or similar) preferred but not required.

Service Management & Process

Understanding of basic ITIL concepts (Incident, Request, Change Management).

Ability to document troubleshooting steps clearly and accurately.

Recognizes when to escalate issues appropriately.

Communication & Collaboration

Strong customer service orientation and professional communication skills.

Ability to explain technical concepts in clear, user-friendly language.

Willingness to collaborate with other IT teams and external vendors.

Demonstrates initiative, accountability, and a desire to grow technical skills.

Key Competencies

Willingness to learn and develop technical skills.

Ability to follow established processes and standards.

Strong troubleshooting aptitude.

Detail-oriented documentation practices.

Reliability and accountability.

Preferred:Entry level / recent Grad in IT support, help desk, or desktop support preferred.

High School Diploma or GED required. Associate degree in Information Technology, Computer Science, or related field preferred.

Experience

Tata Consulting Engineers USA, LLC ("TCE") is an equal opportunity and affirmative action employer committed to promoting diversity, equity, and inclusion in our workplace. We do not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

In compliance with federal law, all candidates hired will be required to verify their identity and eligibility to work in the United States and to complete the required employment eligibility verification form after acceptance of a formal TCE offer letter through our onboarding system.

Please be aware that there have been instances of fraudulent job offers being made in the name of TCE by unauthorized individuals or organizations. We want to make it clear that TCE will never ask for any type of payment information during our interview process. Please be advised all email communications from TCE will come from our business email addresses, which end in '@tataconsultingengineers.com'. If you receive any suspicious job-related emails from any other domain, please do not respond to them and disregard any requests for personal or financial information. If you have any concerns about the legitimacy of a job offer or communication, please contact us through our website at www.tataconsultingengineers.com