TENNESSEE STATE PARKS ASSISTANT GENERAL MANAGER - 76168

Executive Service

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/environment/job-announcements-/executive-service/00010440_tsp_asst_general_mgr_fcf_tdec-job-opp_es_ua.pdf

Who we are and what we do:

The Department of Environment and Conservation exists to enhance the quality of life for citizens of Tennessee and to be stewards of our natural environment. Our Department is committed to providing a cleaner, safer environment that goes hand-in-hand with economic prosperity and increased quality of life in Tennessee. We deliver on our mission by managing regulatory programs that maintain air, water, and soil quality standards while assisting businesses and communities in areas ranging from recreation to waste management. We manage the state park system and programs to inventory, interpret, and protect Tennessee's rich natural, historical, and archaeological heritage. From its beginning in 1937, Tennessee State Parks were established to protect and preserve Tennessee's unique natural, cultural, and historic resources. The public interest has also been served by a variety of benefits for citizens and communities produced by our state park system, promoting stronger communities and healthier citizens across the state through diverse resource-based recreation while conserving the natural environment for today and tomorrow - preserving authentic Tennessee places and spaces for future generations to enjoy. As stewards of the resources in our parks, we seek to manage Tennessee's state parks to preserve and protect valued resources and provide a balance of services and benefits for the enjoyment of the people.

How you make a difference in this role:

We are looking for candidates with a proven ability to cultivate a positive work environment and build effective teams dedicated to providing outstanding customer service to guests.

Job Overview:

Tennessee State Parks (TSP) has an outstanding senior leadership opportunity to work in an incredible environment, overseeing the daily operations of the Fall Creek Falls State Park resort in Spencer.

Key Responsibilities:

• Lead and manage daily Lodge operations, including budgeting and forecasting, strategic planning, implementation, and compliance with all TSP policies and standards.
• Respond to guest inquiries and resolve concerns.
• Manage hospitality and guest services, lodging and cabin accommodations and reservations, food and beverage operations, and conference reservations using the appropriate tracking systems. -
• Ensure efficient and profitable functioning of the Lodge's day-to-day operations, including labor, productivity, and revenue generation. -
• Work in a hands-on capacity, assisting in all Lodge operations as needed.
• Focus on hiring, training, and retaining service-oriented staff.
• Provide coaching, training, motivation, and evaluations of staff, with a focus on excellent customer service.
• Oversee risk management by ensuring compliance with local, state and federal health and safety guidelines.

Minimum Qualifications:

A bachelor's degree is preferred, and applicants must have at least six years of experience in the hospitality industry, including a minimum of two years in a role such as Assistant General Manager, Room Operations Manager, or a similar position in a full-service hotel or resort that features dining outlets and meeting spaces.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.