Senior Platform Service Engineering Manager

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Senior Platform Service Engineering Manager

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Senior Platform Service Engineering Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. You will manage a team that is responsible for operating the CE infrastructure across our unified global datacenters; managing the demand planning and capacity utilization; and responsible for running the physical infrastructure (including supply chain, hardware, power, security, and workflow teams). We emphasize automation, data driven engineering, cost-effectiveness, and environmental sustainability. This opportunity will allow you to join and manage a team of Operations Engineers who are passionate about building and operating the world's most advanced cloud infrastructure. You will work on cutting-edge technologies and projects that enable Microsoft to deliver innovative solutions and services to our customers while collaborating with other teams across the company and learning from the best in the industry. If you are looking for a challenging and rewarding career, this is the role for you.

As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities:

People Management and Support

• Deliver success through empowerment and accountability by modeling, coaching, and caring.
• Drive collaboration across teams by promoting the open exchange of information, resolving issues within and beyond their immediate team, managing conflict and teamwork challenges, and removing barriers to enable teams to quickly shift priorities without losing productivity.

Technical Knowledge and Expertise

• You will support an environment that consists of Windows & Linux Server OS, Hyper-V, Active Directory, DNS, PowerShell scripting, data protection technologies, service metric and KPI reporting, documentation skills, along with interpersonal awareness, proactivity, and a proven ability to manage and drive delivery of multiple simultaneous cross-group dependent server and service-based projects.
• As a manager, you will lead a team responsible for the full lifecycle of enterprise baremetal server infrastructure, defining standards and directing execution for firmware and driver management at scale.

Operational Excellence

• Ensure the teams SLAs and KPIs are met and maintained, security conscience outcomes, server\OS\firmware management and maintenance, 24/7/365 service and infrastructure operations support, compliance, builds and deployments, commissioning, and optimization.
• Transition manual operational processes to automation while leveraging CI/CD DevOps principles.

Collaboration and Knowledge Sharing

• Share responsibility for automating, securing, configuring, and delivering support of the Critical Environments infrastructure & related programs and projects in existing and future datacenters.

Other

• Embody our culture and values.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 8+ years technical experience in software engineering, network engineering, service engineering, or systems engineering
  • OR equivalent experience
• 5+ years technical experience working with large-scale cloud or distributed systems.
• 5+ years people management experience with track record of hiring and building a high performing, cohesive team where diversity is valued and managing 5 or more direct reoprts.
• 3+ years' experience working\supporting a production datacenter >1MW capacity

Service Engineering M4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.