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You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Day, Schedule: Monday - Friday, 8:00am - 5:00pm, 8-hour shifts, No weekends or holidays Position Summary Provides patient revenue management support throughout the revenue cycle, to include but not limited to: billing and collections, cash management and payment posting, and charge capture.
ESSENTIAL RESPONSIBILITIES
Payment Posting Rep II
* Uses critical thinking skills to determine proper application of payments and adjustments.
* Accurately calculates manual and electronic payer remittance data.
* Accurately completes timely system entry of payments and adjustments.
* Analyzes and monitors payer remittances, identifies inappropriate payer payments and adjustments.
* Processes and performs patient refunds daily.
* Completes research on payment and adjustment discrepancies, contacting the appropriate parties for resolution. Identifies areas where system rules could enhance productivity with remittance response rules.
* Performs accurate record keeping and balancing procedures.
* Performs other related work and support activities as needed.
* Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
* Achieves set key performance indicator targets. Patient Financial Specialist Rep II
* Performs efficient, timely and accurate follow-up of account activity.
* Works guarantor credit balance worklists and refund guarantors when appropriate.
* Works low dollar payment arrangement and initiates calls to negotiate higher payment plans.
* Works new patient account balances where an existing payment arrangement is in place and update terms.
* Calls patients proactively who are delinquent on their payment arrangement accounts to prevent accounts from bad debt collection process or offer financial assistance.
* Initiates and coordinates timely placement of accounts to bad debt agency.
* Relieves the Receptionist and Customer Service team when coverage is short.
* Assists with Financial Application processing as needed.
* Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
* Achieves set key performance indicator targets. Health Information Management Rep II
* Processes medical records fax requests.
* Scans medical records into electronic medical record system.
* Processes release of information requests.
* Processes Birth Information sheets.
* Performs chart deficiency analysis.
* Schedules audit/vendor requests.
* Manages in-error process.
* Processes patient amendment requests.
* Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
* Achieves set key performance indicator targets. Insurance Team Rep II
* Processes insurance verifications and authorizations.
* Continually seeks innovative ways to improve process, procedures and workflows, and actively learns new processes.
* Achieves set key performance indicator targets.
* Obtains insurance benefits.
* Verification of insurance and authorization.
* Determines patient's financial responsibility. QUALIFICATIONS AND REQUIREMENTS
Education: High School diploma or GED equivalent required.
Experience: Experience in a medical office setting preferred. Understanding of medical terminology and medical coding preferred. Why MultiCare?
Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other Belonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life
Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.67 - $29.75 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.
Associated benefit information can be viewed here.
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MultiCare Health System
paid time off, tuition assistance
Mar 13, 2026