IT NOC/Batch Operations, Experienced

Your Role

The Command Control Center (BSOC) team is responsible for executing and monitoring batch operations and Technology Operations Center (TOC) events to assure successful execution and completion within required timelines. The Batch / TOC Operator will report to the Manager, Technical Engineering . In this role you will provide L1 support for BSOC Operations and in general, work with other operations teams to ensure batch and enterprise applications are operating efficiently and drive continuous improvement. You will resolve incidents with support of L2 and L3 teams and drive problem management to ensure incidents do not recur and develop solutions that improve business outcomes for BSOC Operations .

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience

• Requires at least 2 years of prior relevant experience

• Prefer 1 year of experience with an enterprise job scheduler and/or network operations or monitoring role

• Proficiency with monitoring tools like BigPanda, Dynatrace, Solarwinds, and Splunk is preferred

• Requires ability to work scheduled shift - Specifically, Tuesdays - Saturdays from 3 pm to 11 pm PST.

• Proficiency with MS Office applications, Service Marketplace, and reporting or dashboarding tools.

• Strong analytical skills with the ability to troubleshoot and resolve complex technical issues.

• Experience with cloud services, automation, and scripting with Bash, PowerShell, or Python is preferred

Hybrid

This role requires employees to be in - office based on our hybrid workplace model, balancing purposeful in - person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

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