Service Delivery Support Co-op

We are currently hiring Service Desk Support Co-op Boston MA. This is a six-month co-op position is from July - December 2026.

The Service Desk Support co-op participates in daily operations of the service desk; providing customer support and technical support, and escalation to senior support of service incidents. Additionally, the co-op will collaborate with IT service delivery team, update and create documentation within ticketing system, and participate in continuous improvement activities. They will use a combination of technical support, and customer service skills to deliver high-quality support and purpose-fit technologies with consumer-inspired experiences.

What You'll Brew:

• Respond to, triage, and resolve common IT service requests and incidents in a timely manner, ensuring minimal disruption to business operations.
• Triage and Escalate non-routine IT service requests and incidents to senior service delivery coworkers
• Provide technical support to end-users via phone, email, or in-person, addressing hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
• Deliver excellent customer service, maintaining a professional, and helpful demeanor always.
• Maintain documentation in ticketing system of troubleshooting and resolution steps taken
• Maintaining asset management processes for hardware and software through receiving and organizing equipment
• Ensure compliance with company policies, procedures, and IT security standards.
  Other duties as assigned.
  

Minimum Qualifications

• Basic IT Troubleshooting/knowledge
• Knowledge of Windows Operating Systems
• Willingness to learn
• Office 365 troubleshooting a bonus

In accordance with pay transparency laws the rate for this role if hired is $18 - $20 an hour.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse workforce. In order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who wish to request accommodation in the job application process can contact jobs@bostonbeer.com for assistance.