New

Collections Representative

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Tinley Park
Mar 05, 2026
Job Description The Account Specialist is responsible for managing medium to complex customer accounts, ensuring accuracy in billing, strong customer communication, and timely resolution of account-related issues. This role requires excellent attention to detail, advanced Excel abilities, and strong customer service skills. The specialist acts as the primary liaison between customers and internal departments to maintain accurate financial records and deliver a seamless billing experience. Key Responsibilities * Manage assigned customer accounts ranging from medium complexity to highly complex cases. * Run, analyze, and format daily queries using company-specific software and applications to track productivity and generate operational reports. * Create and maintain detailed account balance spreadsheets, utilizing advanced reporting parameters and data validation techniques. * Serve as the main point of contact for customers regarding billing inquiries, discrepancies, account status, and service-related questions. * Partner with internal teams-including billing, operations, and finance-to investigate invoice discrepancies and implement corrective action plans. * Ensure all work completed on customer accounts is documented daily and accurately updated in the company's financial system for management review. * Review invoices for accuracy and communicate with internal departments to address data inconsistencies or processing errors. * Support collection efforts as needed by contacting customers, addressing outstanding balances, and coordinating payment solutions. * Collaborate with logistics teams to resolve process conflicts impacting billing or account accuracy. Required Skills & Experience * Strong proficiency with email communication and professional correspondence. * Advanced Excel skills including pivot tables, VLOOKUPs, filtering, and data formatting. * Experience with invoicing processes, account review, or financial documentation. * Administrative experience with a focus on accuracy and documentation. * Strong customer service abilities, including conflict resolution and follow-up. * Experience with Oracle or similar financial/accounting systems (preferred). * Experience in logistics or knowledge of logistics-related billing (preferred). * Experience with collections or accounts receivable processes (preferred). Top Skills * Email communication * Excel (pivot tables, VLOOKUPs) * Invoicing and billing * Administration * Customer service * Oracle (preferred) * Logistics industry experience Experience Level Expert Level Job Type & LocationThis is a Contract position based out of Tinley Park, IL. Pay and BenefitsThe pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Tinley Park,IL. Application DeadlineThis position is anticipated to close on Mar 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.