New

Manager Patient Experience

Cone Health
United States, North Carolina, Greensboro
Mar 03, 2026
The Manager Patient Experience is responsible for influencing the creation of a meaningful, highly customized, patient and family-directed experience for patients. This position identifies opportunities and brings innovative, evidence-based practices from internal learnings and other healthcare organizations /or industries to improve the patient experience. Essential Job Function Analyzes, interprets, and uses patient feedback data to drive strategy in collaboration with operational leadership and key stakeholdersEquips senior leadership with the information, tools and evidence-based practices to build a sustainable culture focusing on patient and family centered care. Leads, facilitates and navigates experience improvement plans by collaborating with operational leaders and teams, providers, and patients as they initiate improvement efforts around the patient experience. Facilitates various training sessions aligning with the organization's needs regarding patient experience. Utilizes healthcare industry evidence-based practices and world-class service benchmarks to improve patient and family perception of care. Performs other duties as assigned. Education Required: Bachelor's DegreePreferred: Master's Degree Experience Required: 5 years healthcare, hospitality or customer service background. Licensure/Certification/Listing