Sr. Physical Safety & Security Operations Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Sr. Physical Safety and Security Operations Manager, you lead global physical security and life-safety operations to ensure a safe and resilient workplace. You build and implement the global security operations center (GSOC), incident response protocols, and employee safety programs while driving global standard alignment. By partnering with Real Estate, IT, and Legal, you mitigate threats and maintain regulatory compliance.

This position is an individual contributor role reporting to the Director, Physical Safety & Security.

Responsibility

• Build and lead a world class global security operations center, including incident monitoring, OSINT, alarm response, and escalation workflows

• Manage guard force vendors including contracting, SLAs, staffing plans, post orders, and performance reviews

• Own physical security technology lifecycle standards, integrations, upgrades, and roadmaps

• Drive enterprise incident management for physical security and coordinate across Crisis Management partners

• Develop workplace violence prevention, threat assessment, travel risk, and executive protection procedures

• Establish global policies, standards, and playbooks aligned to regulatory frameworks

• Support EHS programs and ensure OSHA and local compliance

• Define KPIs and produce dashboards on incidents, guard performance, and technology uptime

• Plan and manage budgets while forecasting vendor spend and capital projects

• Partner with Legal and IT Security on investigations, evidence handling, and data governance

• Support site openings and expansions by advising on physical security design requirements

• Hire, coach, and develop team members while building succession plans

• Participate in global on-call rotation and support after-hours incidents

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree from an accredited university or college

• Minimum 12 years related experience in physical security and/or safety operations across multisite/global environments

• 3+ years of people management experience leading security/safety teams

• Experience managing contract guard vendors, SLAs, and budgets

• Experience administering enterprise access control and video management systems

• Experience leading physical security incident response and postincident reviews

• Experience with workplace violence prevention and threat assessment programs

• Experience partnering with law enforcement agencies and industry security and safety networks

• Experience with EHS/OSHA requirements and lifesafety codes; ability to partner with on compliance

• Experience with physical security and audit frameworks (e.g., SOC 2 physical security controls, ISO/IEC 27001 domains as applicable)

• Experience establishing metrics dashboards and operational KPIs

• Experience implementing security and safety programs in a new site/facility location

• Ability to work an oncall rotation and respond to afterhours incidents

Preferred

• Master's degree in a relevant field

• Experience in a technology company

• Professional certifications such as CPP, PSP, or CISSP

• Experience building a GSOC and deploying security analytics

• Membership in international security organizations such as OSAC or ASIS

• Communication skills suited for executive stakeholder engagement

• Experience managing remote team members

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $140,000.00 - $225,075.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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