Territory Vetco Manager

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

The Territory Vetco Manager (TVM) provides strategic leadership and operational support to their territory through direct leadership of Vetco Operation Leaders (VOLs). The TVM is accountable for driving the overall success of the Vetco business within their assigned territory, including partner and guest experience, staffing, training, and execution of Vetco services programs.

This role drives results through a strong focus on the following key performance areas:

• Vetco Growth

• Vetco Sales

• Vetco Margin

• Vetco Turnover

• Partner with Vetco Operation Leaders (VOLs) to recruit, interview, hire, train, develop, and retain Vetco services partners.

• Own the development of VOLs by designing, implementing, and continuously improving leadership capabilities in collaboration with support teams to ensure consistent clinic performance and achievement of financial objectives.

• Collaborate with District General Managers (DGMs) and General Managers (GMs) to develop and align on monthly market strategies focused on sales performance, profitability, and productivity.

• Partner with Regional Pet Services Directors (RPSD), Market Services Managers (MSM), and DGMs to conduct regular store visits and ensure accountability for district and regional goals.

• Analyze guest feedback, sales trends, and cost data to identify opportunities and recommend actionable strategies, with a strong emphasis on staffing, recruiting, and training effectiveness.

• Partner with dispatch location VOLs to review staffing reports and ensure staffing models and schedules align with operational plans.

• Review incident reports and collaborate with field and support partners to drive continuous improvement in safety and compliance.

• Co-lead Vetco staffing action meetings to ensure commitments from field and support teams are executed effectively.

• Collaborate with VOLs and Support Center teams to optimize clinic schedules for maximum sales, productivity, and profitability.

• Support research, evaluation, and development of new and existing Vetco business opportunities to drive revenue and profit growth.

• Co-lead execution of new dispatch locations, team expansions, and territory growth initiatives.

• Drive the implementation and execution of Vetco sales programs and initiatives.

• Serve as a subject matter expert to DGMs, GMs, and PCC partners to support successful execution of Vetco services within their locations.

• Partner with the Regional Team to manage veterinarian staffing, fee structures, and operational opportunities.

• Develop and manage territory-level maintenance capital and expense planning to ensure brand standards, partner and animal safety, and optimal productivity.

• Collaborate with Support Center and VOLs to monitor inventory and fleet asset reporting, ensuring compliance with established guidelines.

• Leverage guest and partner survey insights to promote pride, ownership, and exceptional service experiences.

• Act as a field liaison, alongside the Area Operations Manager (AOMS), between Vetco Total Care (VTC) and Vetco Vaccination Clinics (VVC).

• Partner with Regional and Support Center teams to ensure clinic operations comply with all veterinary regulations.

Specific objectives and performance standards are established annually through the performance review process.

Direct Reports: Vetco Operation Leaders (VOLs)
Indirect Reports: None

To perform this role successfully, the individual must be able to meet the following requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor's degree in business or a related field preferred; equivalent relevant experience may be considered in lieu of formal education.

• Significant multi-unit retail or services leadership experience, including demonstrated success leading teams, driving operational performance, and achieving financial results.

• Strong interpersonal, customer service, leadership, and analytical skills.

• Working knowledge of Microsoft Office and related business tools.

• Valid driver's license and ability to travel regularly.

• Strong computer skills, including preparation of reports, presentations, and spreadsheets

• Effective presentation and communication skills

• Ability to drive clarity, focus, and accountability

• Results-oriented mindset with strong ownership mentality

• Change leadership and continuous improvement capability

• Data-driven decision-making and customer-centric thinking

• Collaborative leadership aligned with a "One Team" culture

• Ability to build, develop, and retain diverse, high-performing teams

• Servant leadership approach that empowers partners

This role is primarily performed indoors at various store and clinic locations. Exposure to hazards is minimal when proper safety procedures are followed while handling equipment, products, and animals. Approximately 80% of the role (four days per week) requires travel throughout the assigned territory.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.

Salary Range: $74,403.00 - $130,709.00

Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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