New

Epic Applications Lead - Clinical

Delta Dental of California
$107,464 - $232,906
dental insurance, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States, California, Oakland
Feb 07, 2026
JOB DESCRIPTION The Epic Clinical Applications Lead is responsible for the technical design, implementation, optimization, and ongoing support of Epic clinical applications, with primary ownership of Ambulatory and Wisdom. This role balances approximately 50% hands-on Epic analyst work and 50% people leadership, providing both deep application expertise and strong team oversight. The Applications Lead manages and develops a team of Epic analysts supporting Gallery, Care Everywhere, and HIM workflows, while also serving as a hands-on subject matter expert for Ambulatory and Wisdom configuration, optimization, and upgrades. This role partners closely with clinical, operational, and IT stakeholders to translate patient care and business needs into scalable, compliant Epic solutions that support high-quality care delivery, system stability, and organizational growth. RESPONSIBILITIES Lead advanced Epic application design, build, and optimization efforts, serving as the primary owner for Ambulatory and Wisdom and ensuring solutions are scalable, supportable, and aligned with clinical, regulatory, and enterprise standards. Act as the senior technical authority and escalation point for assigned Epic clinical applications, accountable for system stability, performance, and long-term sustainability, and for translating complex clinical and business requirements into effective Epic solutions. Balance hands-on Epic analyst responsibilities with people leadership, providing direct configuration and troubleshooting support while managing and developing analysts supporting Gallery, Care Everywhere, and HIM workflows. Drive Epic governance, prioritization, and roadmap planning by contributing expert input to enterprise governance bodies and collaborating with Infrastructure, Security, Integration, and Data teams to ensure secure, compliant interoperability and data exchange. Lead change and release governance for Epic, including version upgrades, enhancements, and production deployments, ensuring disciplined testing, validation, and release readiness with minimal impact to clinical operations. Provide day-to-day leadership, performance management, and mentorship to Epic application analysts, setting clear expectations for build quality, documentation, certification maintenance, and adherence to Epic and organizational standards. Lead enterprise-wide optimization initiatives, using operational metrics, clinician feedback, and system data to identify improvement opportunities, perform root cause analysis, and deliver workflow and configuration enhancements that improve care delivery and user experience. Oversee multi-site Epic deployments and expansions, including standardized build execution, onboarding, training coordination, go-live support, and post-go-live stabilization and optimization. Serve as a trusted partner to clinical and operational leaders, acting as a primary point of accountability for application outcomes, issue resolution, and strategic alignment across departments and sites. Ensure rigorous change control, testing, and documentation practices in partnership with QA and validation teams, supporting regression testing, integration validation, and maintenance of high-quality system documentation. Perform other duties as assigned, recognizing that responsibilities may evolve with organizational and clinical priorities. QUALIFICATIONS Minimum of 8 years of experience supporting enterprise healthcare applications, including at least 1 years in a people leadership role with demonstrated accountability for technical outcomes and team performance. Extensive hands-on Epic experience in application build, configuration, testing, troubleshooting, and optimization within large-scale healthcare environments, including participation in Epic implementations, major upgrades, or enterprise-wide enhancements. Primary experience supporting Epic clinical workflows, with depth in Ambulatory and familiarity with Wisdom, along with working knowledge of related domains such as Gallery, Care Everywhere, and HIM. Proven ability to translate complex clinical and operational workflows into effective Epic solutions through close partnership with clinicians, operational leaders, and business stakeholders. Demonstrated experience leading and mentoring application analysts, including setting priorities, balancing support and project work, conducting peer reviews, and supporting professional development and Epic certification maintenance. Experience leading or significantly contributing to Epic implementations, major system upgrades, platform enhancements, or multi-site rollouts, including planning, execution, and post-go-live stabilization. Hands-on experience with Epic change management, including managing support tickets, coordinating enhancement requests, participating in governance or advisory forums, and adhering to change control and release processes. Experience collaborating with vendors, third-party partners, and internal IT teams (Infrastructure, Security, Integration) to support secure integrations and reliable system performance. Active Epic certification in a relevant clinical application, with the ability and willingness to maintain required certifications. Certification in either one Ambulatory or Wisdom is a must. Certifications in HIM, Gallery, and CareEverywhere are preferred. Strong communication, analytical, and problem-solving skills, with the ability to lead technical discussions, influence decision-making, and communicate effectively with clinical, operational, and technical audiences. Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 23. $107,464 - $232,906 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Hybrid ABOUT THE TEAM At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee Click Here* To Apply