Senior Product Manager (Consumer Lending Experience)

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Lead initiatives focused on understanding, measuring, and improving the end-to-end experience for key products in the Consumer Lending portfolio. Role will be pivotal in strengthen member engagement, satisfaction, and loyalty strategies throughout the account lifecycle. Utilize market research, member insights, and deep subject matter expertise to formulate actionable recommendations that deliver meaningful value and best-in-class experiences to our members. Develop and communicate a clear vision to senior stakeholders and partner teams, ensuring alignment with Consumer Lending's business objectives with the organization's broader strategic vision and goals. Collaborate and build relationships across the organization to support development and implementation of recommendations.

Responsibilities

• Responsible for defining and supporting product initiatives that help build desirable, feasible, and sustainable products/services that meet member and internal customer needs with minimal oversight
• Develops a deep understanding of the division's business objectives, risk tolerance, and member needs in order to proactively identify needs, problems, and solutions based on analyses
• Support the end-to-end product development life cycle including ideation, product definition, build/prototyping, design, validation, and delivery
• Leads, without formal authority, assigned product features (new or existing) from ideation to enhancements to post-delivery maintenance
• Ensures the Portfolio, Program, & Team layers are aligned on outcomes that deliver tangible business value and bridges big picture understanding and tactical needs
• Content authority of the program backlog, accountable for feature creation, feature acceptance, prioritization, delivery plans, and overall management
• Explores the market, conducting market research on product features to understand end-to-end the current and future member needs
• Defines, owns, and communicates the product functions, vision, and roadmap while supporting the architectural runway and works to align roadmaps across workstreams
• Solves complex project-related problems of significant impact
• Focuses on the agile methodology of delivery by scoping iterative releases, collaborating with and influencing stakeholders to meet business goals
• Acts as the voice of the internal team member and advocate for the needs of those stakeholders on their behalf
• Builds partnerships and alliances, and manage relationships with partners to drive forward the implementation on all fronts to develop innovative products and services
• Enables complex decision making for leaders around product features through clear and concise communication
• Develops and implements change management strategies and plans for product features
• Develops unprompted new ideas, initiatives, and recommendations that drive continuous improvement
• Serves as a business subject matter expert regarding product functions and how they relate to other products and services
• Keeps abreast of industry and enterprise wide landscape of applications
• Assist team by acting as a thought leader, driving competitive intelligence, analyzing customer insights / data, and building team consensus
• Provides guidance, act as skills resource and mentor to less experienced team members

Qualifications

• Collaborative attitude and significant experience in being able to work with technology and business partners to ensure efficient and effective delivery
• Expertise in being a quick learner with an analytical and flexible thinking style
• Strong multi-tasking and the ability to meet deadlines
• Excellent ability to communicate effectively (written and oral) and work well on cross-functional teams at all leadership levels
• Exposure to leading, training, guiding, and mentoring others
• Advanced comfortability with big, undefined problems and the capability to break down problems to find solutions
• Experience working in an agile environment and the software development lifecycle
• A significantly strong data sense, combined with analytical skills to help make informed recommendations
• Demonstrated skill in having a curiosity for learning how technical process flows work
• Bachelor's Degree in Business, Management, Computer Science, Information Systems, or a related field
• Extensive product experience, with a proven track record of successfully launching or managing products or platforms
• 3+ years of experience in product management or related roles

Desired Qualifications:

• Knowledge of the financial services environment and Navy Federal's operations, policies, and procedures
  Master's Degree in Business, Management, Computer Science, Information Systems, or a related field, or the equivalent combination of experience, education, and training

Hours: Available Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526

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