0730 - Sales - Management & CSC - ISR1 - INSIDE SALES REP I

TITLE: Inside Sales Rep

POSITION OBJECTIVE: The Inside Sales Representative (ISR) serves as a liaison between our Customers and IEF's Planning, Operations and Quality Departments. They focus on developing relationships with and providing support for their customers by advocating for them internally.

QUALIFICATIONS:

• A High School Diploma or equivalent
• Prior experience in Inside Sales / Customer Service in a manufacturing / B2B environment is preferred, but not required
• Demonstrated ability to multi-task, prioritize and manage time effectively.
• Position requires strong interpersonal skills
• Knowledge of Value-Added Selling methods and techniques.
• Strong organizational skills and attention to detail
• Legal eligibility to work in the US
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary such as overtime and weekends.
• Capable of effectively managing job-related stress and fostering productive workplace interactions

JOB RESPONSIBILITIES:

• Act as the primary Customer contact regarding business activity related to order entry, status updates, changes, over-short runs, customer request date management and releases.
• Advocate for the Customer within IEF and to the Customer in resolving technical, quality logistical, scheduling and operational issues that arise in the course of day-to-day
• Respond to customers' request for pricing, product availability, and requests for samples & trial orders.
• Manage communications, in conjunction with their Outside Teammate(s) between our organization and the Customer during all phases of the project.
• Enter Customer Complaints immediately upon receipt and drive thru to timely resolution by engaging Teammates across the Division and engaging Management as required.

• Address Invoice & quantity discrepancies in a timely manner.