TE40S3 Operations Analyst

CAS uses intuitive technology, unparalleled scientific content and unmatched human expertise to help companies create groundbreaking innovations that benefit the world. As the scientific information solutions division of the American Chemical Society, CAS manages the largest curated repository of scientific knowledge and, for 118 years, has helped innovators mine, assess, and apply that information to keep businesses thriving. The CAS team is global, diverse, endlessly curious, and strives to make scientific insights accessible to innovators worldwide.

CAS is currently seeking an Operations Analyst. This position will be located in our headquarters in Columbus, Ohio. This role will be third shift (11:00PM to 7:30AM).

Position Summary:

This position is within the CAS Technology division and the Infrastructure Platform and Support. Primary functions include efficiently using the proper incident and change management processes and procedures to initiate the appropriate documentation, engage 2nd level support, and notify the adequate stakeholders and user community of incidents/changes that occur affecting the Data Center Infrastructure (IBM Mainframe, Linux, Unix, and Windows platforms) with the possibility of impacting CAS customers. Activities include monitoring events and production batch schedules, providing initial response to alerts caused by failures, escalating service incidents promptly for swift resolution, opening event tickets, providing detailed turnover to the following shift, and interfacing with the internal user community, support groups, systems administrators, hardware support teams, and outside vendor support. Support the implementation and operation of infrastructure services, including storage, network, capacity, database, and hardware support, and other IT infrastructure support services involving online services, Editorial Systems, and Enterprise Business Systems in the production environment. Activities include maintaining a master knowledge base with the appropriate guidelines and procedures for staff to follow to manage the infrastructure and test customer-facing products to ensure functionality and availability.

Job Accountabilities:

• With general direction, leverage event management systems to monitor and maintain the availability and functionality of the CAS computing environment's systems, network and applications. Assist in the creation and adoption of incident management procedures.
• Communicate effectively with IT support staff and users through various means (e.g., service management systems, telephone, email, communication software) to collect and disseminate information regarding the operational environment.
• Has working technical knowledge of the CAS computing environment.
• Support CAS staff implementing changes to the CAS IT infrastructure in accordance with change management procedures and policies.

Additional Role Requirements:

• This position is classified as essential. The Operations Analyst role is eligible to work remotely; however, if scheduled for a remote shift, you may be required to report onsite when additional coverage is needed. Attendance is required even when CAS is closed to non-essential employees.
• This is a non-exempt position and is eligible for overtime pay in accordance with applicable labor laws.
• Mandatory overtime may be required on a weekly or monthly basis as needed to support the demands of the business. Flexibility to work additional hours is expected.

Qualifications:

• Some college or equivalent experience.
• 1 to 2 years of IT experience.
• Microsoft Word and Excel experience.
• Excellent communication skills, both verbal and written.
• Ability to work in a positive and contributing manner in a team environment.
• Able to digest, comprehend, and follow guidelines and procedures.
• Good problem-solving/analysis and decision-making skills.

CAS offers a competitive salary and comprehensive benefits package, including a generous vacation plan, medical, dental, vision insurance plans, and employee savings and retirement plans. Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. EEO/Disabled/Veteran