New

Customer Service Representative

TEKsystems
$20.00 - $24.00 / hr
life insurance, parental leave, paid holidays, sick time, tuition assistance, 401(k), retirement plan, profit sharing, remote work
United States, Illinois, Tinley Park
Feb 06, 2026
Key Responsibilities * Respond to customer inquiries via phone and email quickly, accurately, and professionally * Handle 25-50+ inbound calls per day and 50-100+ emails per day * Provide information regarding shipping, product availability, pricing, and order details * Research inquiries using internal systems to deliver accurate and helpful responses * Create and manage customer cases for issues and requests * Coordinate with crossfunctional teams to resolve requests and ensure customer satisfaction * Manage orderrelated inquiries throughout the fulfillment chain * Provide exception management and status transparency using strong problemsolving skills * Support both internal and external customer needs * Deliver consistent, worldclass customer experience * Report to the Supervisor of Customer Experience Top Skills * Customer Service * Microsoft Office * Email Support * Inbound Calls MustHave Qualifications * 2+ years customer service experience with KPIs (not a scripted callcenter environment) * Experience with order entry in an ERP system * Proficiency in Microsoft Outlook and Word * Strong computer and multitasking skills * Heavy email communication experience * High School Diploma * Ability to work onsite five days a week NicetoHave Skills * Claims experience (order claims processing) * CRM experience (Microsoft Dynamics) * Inbound phone experience at 50+ calls/day * Microsoft Excel proficiency Soft Skills * Ability to work independently and problemsolve without constant direction * Resourcefulness in finding answers, checking inventory, and navigating systems * Strong written communication * Positive, professional attitude * High attention to detail * Accountability and reliability * Adaptability in a dynamic environment Work Environment * Onsite, Monday-Friday (no remote work) * 8:30 AM-5:00 PM * Highly professional, teamoriented culture * Large CSR team (30+ representatives) with strong collaboration and support Employee Value Proposition This role offers significant career growth potential, as openings exist due to internal promotions. Once converted to fulltime, employees gain access to: * 401(k) with immediate match + profit sharing * Weekly pay * Parental leave * Tuition assistance * Opportunities for rapid promotion (CSR Level 1, 2, 3 Supervisor Manager) * Exposure to multiple crossfunctional departments * 3 weeks PTO + 5 sick days + 1 volunteer day + 11 paid holidays Job Type & Location This is a Contract to Hire position based out of Tinley Park, IL. Pay and BenefitsThe pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tinley Park,IL. Application DeadlineThis position is anticipated to close on Feb 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.