New

Customer Service Representative

TEKsystems
$17.75 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, San Antonio
Feb 06, 2026
* Viewer Experience Advocate (ContracttoHire) * Pay Rate: $17.75/hr Location: San Antonio, TX (Onsite) Schedule: Full-time, must be flexible * About the Role* In this role, you will be the friendly voice and problem-solving expert supporting viewers around the world. Your mission? Deliver exceptional service, elevate our brand, and ensure every viewer enjoys a smooth, magical streaming experience. * What You'll Do* As a Viewer Experience Advocate, you will: * Assist viewers via phone and/or chat with account management, billing, content questions, and app navigation * Recommend Streaming products during every interaction * Use your technical knowledge of networks & common streaming devices to troubleshoot * Support multiple products, systems, and regions * * Maintain an unwavering commitment to top-tier customer service* * * Perform other duties as assigned* This role is ideal for someone who enjoys helping people, picks up new systems quickly, and thrives in a fastpaced, techsavvy environment. * What You Bring* * Understanding of basic network functionality * Familiarity with streaming devices (smart TVs, Roku, FireTV, etc.) * Strong communication & problemsolving skills * Adaptability and a global mindset * Passion for creating an outstanding viewer experience Streaming values a diverse, inclusive workforce and encourages applicants of all backgrounds to apply. * Training & Schedule Details* Training Is Mandatory and consistent attendance is essential for success. * New Hire Training (3-4 weeks)* * Monday-Friday * 8:30 am - 5:30 pm * Monster University (On-the-Job Training: 8-10 weeks)* * Monday-Friday * 12 pm - 9 pm * After Training:* * Permanent shifts typically run 12 pm - 9 pm * Must be able to work weekends, holidays, and major TV events * Contractors cannot request schedule changes or planned time off until converted to full-time employees Job Type & LocationThis is a Contract to Hire position based out of San Antonio, TX. Pay and BenefitsThe pay range for this position is $17.75 - $17.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in San Antonio,TX. Application DeadlineThis position is anticipated to close on Feb 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.