New

Customer Service Representative

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Mexico, Albuquerque
Feb 06, 2026
We're hiring customer-focused Customer Service Representatives to support a well-known utilities organization onsite in Albuquerque, NM. This is a long-term opportunity for professionals who thrive in a fast-paced call center environment and are passionate about first-call resolution! What You'll Do: * Handle 40-50 inbound calls per day, plus emails and chat * Assist customers with: * General utility service questions * Billing and payment arrangements * Collections related to payment plans * Service connections and disconnections * Navigate up to 5 software systems using dual monitors * De-escalate customer concerns independently with a focus on one-call resolution Required Qualifications: * 1-2 years of call center experience * Strong de-escalation and problem-solving skills * Experience working across multiple systems simultaneously * Interest in a long-term career with growth opportunities Preferred Qualifications: * Collections experience * Bilingual (English/Spanish) * Call center training or team lead experience * Previous utilities experience (plus, not required) Why Apply? * Stable, essential-services environment * Skill-building across multiple systems #westpriority Job Type & LocationThis is a Contract to Hire position based out of Albuquerque, NM. Pay and BenefitsThe pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Albuquerque,NM. Application DeadlineThis position is anticipated to close on Feb 13, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.