Branch Manager - East Longmeadow, MA

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UmassFive College Federal Credit Union is looking for a full-time, motivated and out-going professional to serve as a Branch Manager for our new East Longmeadow, MA branch location.

Position Summary:

Reporting to the VP of Retail Services, the Branch Manager oversees all essential branch functions in order to provide a superior service experience for all members visiting the East Longmeadow branch. The Branch Manager is responsible for management duties, including coordinating the daily workflow, scheduling of staff to meet anticipated branch volumes, managing employee performance, and resolving escalated member issues. The Branch Manager will be expected to attend community and networking events to build community awareness of UMassFive.

Essential Functions:

• * Directly manage all aspects of retail operations, including member and employee experience, lending activities, new accounts, teller services and sales. Maintaining branch compliance with all federal and state regulations and Credit Union policies and procedures.
• * Participate in recruiting, interviewing, hiring, and training of all staff. Conduct one-on-one meetings with each direct-report employee to provide guidance and feedback on employee performance.
• * Coach employees to ensure that they are advocating for members' needs through active listening, advising and counseling, and evaluating the best options to improve the financial lives of the members. Clearly communicate personal objectives and develop a coaching strategy to include daily interactions and feedback to and from employees.
• * Personally provide member services and daily operation of the branch, ensuring that employees are maximizing member engagement and in-branch technology, demonstrating electronic services, promoting branch workshops, educating members on all Credit Union services (as appropriate), and successfully providing product fulfillment.
• * Establish and maintain branch profitability through motivating staff to do their part in achieving branch goals using recognition, rewards, contests, and other means, as appropriate.
• * In partnership with the Community Outreach Manager, identify opportunities in the areas to staff local events to build a strong network within the surrounding communities. Personally attend local community events and networking opportunities.
• * Work with the Commercial Banking team to establish new business partnerships and enhance current relationships.
• * Participate in various Credit Union groups and committees, as appointed or appropriate.

Job Requirements:

* 3 - 5 years of similar or related experience.

* 2-year college degree, completion of specialized certification; or equivalent work experience

* Thorough knowledge of retail banking products, services, policies and procedures required.

* Must demonstrate excellent communication skills; as well ask strong keyboarding and computer application proficiency, including Word, Excel, web-based resources and mobile devices.

* Previous leadership experience required.

* Professional working proficiency in Spanish strongly preferred.

Hours: 40 hours per week, including rotating Saturdays

Telecommute Status: On-site; East Longmeadow, MA

Reports to: VP of Retail Services

Paygrade 11, Exempt:Min: $70,000 - Mid: $87,500 - Max: $105,000

Due to the anticipated opening date of this new branch location, the East Longmeadow Branch Manager's start date will be on or around April 6, 2026.