Business Analyst

This is a stand-alone classification. Incumbents manage projects and/or programs to improve operational efficiency and ensure compliance with local, state, and federal regulations of assigned departments or functions. Responsibilities may include analyzing business functions; recommending rate changes, and revised policies and procedures; coordinating projects related to the implementation of new technology; compiling and analyzing data and recommending programmatic changes; representing the department to external stakeholders; and preparing statistical and analytical reports.

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Functions:

• Manages the administrative and technical activities of various projects, which includes planning, coordinating, administering, and evaluating projects, procedures, systems, standards, and/or service offerings; develops project goals and objectives; ensures compliance with Federal, State, and local laws, regulations, rules, and/or standards.

• Analyzes business functions and processes and makes recommendations regarding projects, operating efficiencies, policies, procedures, technology, and/or related departmental information.

• Identifies issues and discrepancies in processes or information; projects consequences of proposed actions; formulates recommendations based on findings; and implements priorities, work processes, and procedures.

• Coordinates projects which may be related to department operations, technology implementation, and/or related operations.

• Monitors, configures, and maintains systems and applications in assigned area of responsibility; upgrades, installs, and tests new applications.

• Collects and analyzes data, prepares statistical and analytical reports, and provides recommendations.

• Provides advanced troubleshooting and resolution of software issues prior to engaging Vendor support.

• Provides end-user training for software implementations and/or software upgrades.

• Responds to requests for information and provides guidance to other departments, external agencies, the public, and/or other interested parties.

• Performs other duties of a similar nature or level.

Education and Experience

• Associate degree in Business, Economics, or a related field.

• Three (3) years progressive responsibility in area of assignment.

• An equivalent combination of education and experience sufficient to perform the job's essential duties.

License and Certifications

• CJIS (Criminal Justice Information Systems) certified. (May be required for certain positions.)

MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED

Knowledge, Skills, and Abilities:

Knowledge of:

• Business analysis practices.

• English language, grammar, and punctuation.

• Statistical analysis.

• Project management principles and practices.

• Municipal government.

• Data collection techniques.

• Computers and related software applications.

• Applicable Federal, State, and local laws, rules, and regulations.

Skill in:

• Analyzing qualitative and quantitative data.

• Managing projects.

• Preparing statistical and operational reports.

• Coordinating and managing projects.

• Using a computer and related software applications.

• Applying applicable Federal, State, and local laws, rules, and regulations.

• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical Requirements:

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• Grasping: Applying pressure to an object with the fingers and palm.

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.

• Mental Acuity: Making rational decisions through sound logic and deductive processes.

• Reaching: Extending hand(s) and arm(s) in any direction.

• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.

• Standing: Particularly for sustained periods of time.

• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.

• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.